Lead Production Sales

Abilene Goodwill Industries; Snyder (TX); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Goodwill West Texas in Snyder, TX seeks a store supervisor to maintain production flow, drive sales, and ensure a clean, secure store environment. You will supervise staff, train associates, and promote core values while delivering an excellent donor and customer experience.

Responsibilities include overseeing donation processing, merchandise display, and accurate cash register operations, with emphasis on safety and loss prevention.

Competenze

• 6 months Goodwill or supervisory experience required.
• High School/GED preferred.
• Ability to supervise and motivate employees.
• Ability to handle the needs of barrier/disabled employees sensitively.
• Ability to communicate appropriately with coworkers and donors.
• Ability to operate and balance POS and tagging systems.
• Ability to stand and walk for long periods.

Mansioni

• Adhere to and promote Goodwill Core Values and performance standards.
• Provide outstanding customer service and greet customers.
• Lead team in donation door, cash wrap and store experience (E).
• Ensure donations are accepted graciously; provide receipts.
• Perform all donation process steps to ensure smooth flow of quality donations (E).
• Merchandise and display items; maintain floor design and housekeeping (E).
• Complete all sales transactions accurately; monitor and train staff (E).
• Navigate and troubleshoot databases such as POS and tagging systems (E).
• Support with round-up programs and ensure staff are trained (E).
• Monitor process flow and implement improvements as needed (E).
• Display product knowledge and value of donated goods (E).
• Lead regular safety checks (E).
• Maintain security protocols for money handling and access (E).
• Keep accurate records and achieve goals (E).
• Assist with floor moves and merchandising; maintain cleanliness (E).
• Monitor stock and replenish merchandise as needed (E).
• Enforce company policies including pricing and loss prevention (E).
• Make appropriate decisions in emergencies and various situations (E).
• Communicate positively with coworkers and others (E).
• Coach and train new staff; provide ongoing development.

Conoscenze

Supervision

Customer service

Communication

POS operations

Cash handling

Safety compliance

Adaptability

Formazione

High School Diploma or GED

6 months Goodwill or supervisory experience

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Goodwill West Texas providesemployment servicesandprogramsto help our employees, as well as members of our community, fulfill their potential. In collaboration with a network of other local resource providers, we continually strive to fulfill our mission of "providing opportunities for people with barriers to employment."

Goodwill West Texas is a lot more than “just a thrift store.” Goodwill is really about changing livesand providing self-sufficiency and dignity through work. That’s why 87 cents of every dollar earned in our stores goes directly to our mission.

POSITION SUMMARY:

Demonstrates Goodwill’s Core Values through actions and behaviors. Responsible for maintaining production flow and meeting or exceeding production goals. Responsible for generating sales, housekeeping, merchandising, signage, accurate cash register operations and loss prevention in adherence to Goodwill-West Texas standards. Ensures an excellent customer experience throughout the donation door, sales floor and cash wrap. Responsible for maintaining secure operations in opening and closing the stores. Maintain a safe and clean worksite and promote guidelines and processes. Works with Manager in supervising and providing training opportunities to employees.

EDUCATION / EXPERIENCE:

• 6 months Goodwill or supervisory experience required
• High School/GED preferred

QUALIFICATIONS / SPECIFIC SKILLS / KNOWLEDGE:

• Ability to supervise and motivate employees.
• Ability to handle the needs of barrier/disabled employees in a sensitive and effective manner.
• Ability to communicate appropriately with coworkers and donors
• Ability to operate all equipment necessary to perform their duties
• Ability to accurately operate and balance POS and tagger system
• Ability to handle goods throughout the DSU
• Ability to stand and walk for long periods
• Ability to stoop and bend
• Willing to perform tasks necessary to ensure continuous operations
• Ability to work varied hours and days as business dictates

RESPONSIBILITIES & DUTIES:

(E – Essential function of job duties)

• Adhere to and promote Goodwill’s performance standards and Core Values. Foster a positive team environment. (E)
• Ensure each customer receives outstanding customer service by promoting a customer friendly environment. Greet, acknowledge, and express genuine concern for customers and their needs. (E)
• Lead team in offering an excellent customer experience at the donation door, cash wrap and throughout the store. (E)
• Ensure donations are accepted graciously, every customer is thanked and a receipt is offered to each donor. (E)
• Must be able to perform all aspects of the donation process to ensure smooth flow of quality donations (E)
• Merchandise and display items to maintain floor design and store housekeeping (E)
• Accurately & efficiently complete all sales transactions including discounts, tax exemptions, voids, cash donations, etc. Monitor & train staff to do the same (E)
• Must be able to navigate and troubleshoot databases such as POS, tagging system, etc (E)
• Understand Goodwill Mission programs and follows the “round up” scripting to support the Mission. Ensure employees are trained and held accountable for “round up” process (E)
• Responsible for consistently monitoring process flow (donated/new goods) and making process improvements as necessary. (E)
• Display solid product knowledge & value of donated goods. (E)
• Lead team in conducting regular safety checks (E)
• Maintain security protocol regarding passwords, money handling and safeguarding the facility (E)
• Responsible for accurately maintaining records and goals. (E)
• Assist with floor moves. Maintain and improve upon merchandising, display maintenance & store housekeeping. (E)
• Monitor stock & process/replenish merchandise as needed. (E)
• Adhere to & enforce all company policies, procedures & practices including signage, pricing & loss prevention. (E)
• Make appropriate decisions in a variety of situations including but not limited to altercations, medical emergencies, theft, power failure, inclement weather, etc. (E)
• Communicate appropriately & positively with co-workers & others. (E)
• Coach and educate new staff, as well as provide ongoing training.
• Monitor and report staff productivity, scheduling, and other issues to Manager. (E)
• Perform other duties & responsibilities as assigned by supervisor.