Lead Product Sales & Guest Services

Vail Resorts; Hastings (MN); Sur place; USD 30 000 - 37 000; Plein temps

Avantages offerts par ce poste

Free employee passes

Friend/family lift-ticket discounts

40% retail discounts

401(k) Retirement Plan

Employee Assistance Program

Training and development

Résumé du poste

Vail Resorts in Minnesota seeks a Lead for Product Sales and Service to deliver exceptional guest experiences across tickets, passes, lessons, and activities. You will lead a multi-department team, coach staff, and ensure smooth on-floor operations with strong cross-functional collaboration.

The role emphasizes Epic Service, knowledge of resort products, training, and a focus on safety. Applicants should demonstrate leadership, excellent communication, and a passion for hospitality and the

Qualifications

• 2+ years’ experience in customer service or ticket sales required.
• Ability to work inside and outside with exposure to the elements.
• Must communicate fluently in English.
• Flexible schedule including nights, holidays, and weekends.
• Ability to stand or sit for extended periods and lift up to 25 lbs.

Responsabilités

• Model exceptional guest service by creating meaningful, personalized interactions and consistently bringing Epic Service to life.
• Serve as the on-floor operational leader and trusted expert across all PSS lines of business—ensuring a seamless guest experience.
• Inspire and coach the team to reflect the resort brand and culture across the guest journey.
• Lead daily operations with presence and accountability, including opening/closing procedures and service flow oversight.
• Act as a leader of the moment, supporting team members and ensuring service standards during peak and off-peak periods.
• Take ownership of complex guest needs and service recovery, partnering with leadership as needed.
• Build strong relationships across channels with guests, travel partners, and internal teams.
• Support team success through training, hands-on coaching, knowledge sharing, and guidance.
• Maintain knowledge of resort products, policies, and operations as a resource for guests and staff.

Connaissances

Customer service

Leadership

Operations management

Communication

Training coaching

Formation

High School Diploma or GED

Outils

Excel

Word

PowerPoint

Outlook

Description du poste

Vail Resorts in Minnesota seeks a Lead for Product Sales and Service to deliver exceptional guest experiences across tickets, passes, lessons, and activities. You will lead a multi-department team, coach staff, and ensure smooth on-floor operations with strong cross-functional collaboration.

The role emphasizes Epic Service, knowledge of resort products, training, and a focus on safety. Applicants should demonstrate leadership, excellent communication, and a passion for hospitality and the