Lead Product Sales & Guest Experience
Vail Resorts
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Benefits offered by this job
Job summary
Vail Resorts in Truckee, CA, is seeking a Lead for Product Sales and Service to drive exceptional guest experiences across tickets, passes, ski and ride lessons, and activities. You will welcome guests, coach the team, and model Epic Service to deliver seamless experiences from purchase to departure.
The role requires 2+ years in customer service or ticket sales, the ability to work outdoors in mountain conditions, and fluency in English.
Qualifications
- 2+ years’ experience in customer service or ticket sales
- Flexibility to work indoors/outdoors with exposure to the elements
- Able to communicate fluently in English
Responsibilities
- Provide exceptional guest service with Epic Service standards.
- Lead PSS operations across tickets, passes, lessons, activities.
- Coach the team to reflect resort brand at every guest interaction.
- Oversee opening/closing procedures and service flow.
- Resolve complex guest issues with empathy and sound judgment.
- Collaborate across departments to ensure seamless guest journeys.
- Support setup/teardown of PSS locations and maintain readiness.
Skills
Education
Tools
Job description
Vail Resorts in Truckee, CA, is seeking a Lead for Product Sales and Service to drive exceptional guest experiences across tickets, passes, ski and ride lessons, and activities. You will welcome guests, coach the team, and model Epic Service to deliver seamless experiences from purchase to departure.
The role requires 2+ years in customer service or ticket sales, the ability to work outdoors in mountain conditions, and fluency in English.
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