Lead Product Manager, Rider Experience

Lime; United States; On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Parental leave & fertility benefits

Unlimited PTO

Job summary

Lime is seeking a Lead Product Manager, Rider Experience, to own the rider mobile app and related customer-facing platforms. You will drive usability and satisfaction, analyze user feedback, and steer product strategy with cross-functional teams across engineering, design, data, and marketing.

With 7+ years in product management, you will guide end-to-end development, prioritize the roadmap, and measure impact through KPIs, while exploring AI-driven enhancements for a better rider experience.

Qualifications

• 7+ years of product management experience in big tech or startup environments.
• Proven track record launching consumer-facing mobile apps; mobility/transportation a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.

Responsibilities

• Lead development and optimization of Lime's rider mobile app to boost usability and retention.
• Drive rider journey improvements based on feedback, research, and market trends.
• Collaborate with engineering, design, data, and marketing to ship features.
• Manage full product lifecycle from conception to launch and post-launch analysis.
• Prioritize backlog to align with business goals and measure success with KPIs.
• Identify opportunities to apply AI for personalized rider experiences.

Skills

AI fluency

Mobile apps

Cross-functional leadership

Data-driven

Education

Bachelor's degree

Tools

Claude

Job description

As the largest global shared micromobility business, Lime is on a mission to build a future where transportation is shared, affordable and carbon‑free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me.

Lime is growing! We are on the lookout for a product leader to join our innovative Rider team: a Lead Product Manager, Rider Experience.

In this pivotal role, you'll join the Rider product team, playing a key role in enhancing and revolutionizing the customer experience through our mobile app and other customer‑facing platforms. This role will be focused on a major area of the Rider experience that will help make Lime easier, more intuitive, and more valuable for riders.

We are looking for someone who thrives in a dynamic environment, and is adept at solving immediate challenges while keeping an eye on long-term strategy. If you're passionate about building, scaling, and contributing to a forward‑thinking organization, this is your opportunity to make a significant impact.

This position may require occasional travel to support business operations, which is considered an essential function of the role. Lime will provide reasonable accommodations as needed.

This is a remote position with a requirement for candidates to reside in the United States to maintain effective collaboration across teams.

What You'll Do:

• Lead the development and optimization of Lime's mobile application to build an amazing rider experience that makes it easy to get started on Lime and want to keep coming back.
• Drive continuous improvement of the rider journey, focusing on usability and satisfaction.
• Be the voice of Riders, analyzing user feedback, customer research and market trends to inform product strategy and roadmaps.
• Collaborate cross‑functionally with engineering, design, data, and marketing teams to implement new features.
• Manage the entire product lifecycle from conception to launch and post‑launch analysis.
• Prioritize product backlog and development efforts to align with business goals.
• Establish and track key performance indicators to measure product success.
• Identify opportunities to use AI to create simpler, more personalized, and more effective rider experiences.
• Use AI tools as part of your day‑to‑day product development process to accelerate research, analysis, prototyping, and execution.

About You:

• Minimum 7+ years of experience in product management within a big tech or startup environment.
• Proven track record of managing and launching successful consumer‑facing mobile app products. Experience in mobility, transportation, or marketplace products is a big plus.
• Strong analytical and problem‑solving skills.
• Excellent communication and team collaboration abilities.
• Strong AI fluency and hands‑on experience using modern AI tools to improve how you build products. Experience building AI‑powered consumer products or experiences is a plus.
• Bachelor’s degree in Business, Engineering, Computer Science, or related field.
• We are a remote first company! We welcome applications from anywhere in the US or Canada.

Preferred Experience:

• Experience in mobile app development and UX/UI design.
• Experience building AI-powered products, features, or workflows with tools like Claude.
• MBA or advanced degree in a related field.
• Prior experience and comfort in a fast‑paced, scaling dynamic environment.
• Previous Mobility or Transportation experience is a big plus.

U.S. Based Position - What We Offer:

• Comprehensive Health & Wellness: A choice of medical, dental, and vision plans. We also provide company‑paid life and disability insurance and company‑funded mental health benefits.
• Financial & Retirement Planning: 401(k) plan with both pre‑tax and Roth options, and access to a Health Savings Account (HSA) with a monthly company contribution.
• Family & Fertility Support: Paid parental leave for birthing and non‑birthing parents, plus fertility and family‑forming benefits.
• Paid Time Off: Unlimited vacation, paid leaves, and 10 company holidays.
• Unique Lime Perks: Complimentary use of Lime vehicles in participating cities, a monthly phone allowance, dedicated learning and development days, and access to perks including One Medical, Wellhub, and Headspace.

The base salary range listed reflects what Lime reasonably expects to offer for this role, with the final base salary determined by objective factors such as the candidate’s location and relevant skills and experience. Depending on the position, the total compensation package may also include discretionary annual performance bonus opportunities and equity, subject to applicable plan terms and eligibility requirements.

Lime considers all qualified applicants for employment, including those with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and all other applicable federal, state, and local laws.

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Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That's why we're dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email [e-mail] for assistance.