Lead Operations Specialist

Lime; Detroit (MI); On-site; USD 52,000 - 78,000; Full time

Job summary

Lime in Detroit is seeking a Lead Operations Specialist to coordinate a team of Operations Specialists and ensure safe, efficient management of Lime’s micromobility fleet.

You will train staff, oversee daily tasks, perform maintenance basics, and manage field operations across local routes. This role emphasizes safety, community liaison, and on-site problem solving in a fast-paced environment.

Qualifications

• Must be at least 21 years of age with a valid driver license and good driving record.
• 1 year of experience in a similar position while leading and coaching others.
• An understanding of workforce management to help Ops Management ensure efficient staffing.
• Experience in a similar position with knowledge of the local geography.
• Ability to drive large vans and work outdoors in all weather conditions.
• Ability to lift up to 65lbs / 35 kg on a frequent basis required.
• Knowledge of cell phone applications. iOS experience preferred.
• Ability to work various shifts including evenings and weekends.
• Experience safely operating a pallet jack or push cart. Where markets require the use of a forklift, Lime will coordinate a certification.
• Strong problem-solving skills, with the ability to perform quick and efficient repairs.
• Self-motivated with and the ability to work independently with minimal supervision.
• Strong organizational skills with the ability to manage daily tasks.
• A safety-oriented mindset, capable of conducting rigorous quality checks.
• Excellent communication skills with the ability to interact with team members, riders, and city officials

Responsibilities

• Onboard, train, and lead a team of Operations Specialists and Senior Operations Specialists while assigning daily tasks as needed and ensuring workflow is efficient and thorough
• Maintain a team oriented environment and integrate new members to the team
• Evaluate and provide feedback on team performance
• Safely operate a van for several hours a day to assist with the deployment and retrieval of Lime electric vehicles within the local market
• Interact with the local community to retrieve vehicles critically assessing risk to not compromise safety and occasionally using de-escalation skills
• Address and resolve issues with city requests related to stickers, reflectors, and other minor issues as outlined by Lime established service level agreements
• Maintain communication with the team including peers, shift lead, and manager
• Participate in Lime events including providing support with valet services, assisting in staging and conducting safety reviews while ensuring the cleanliness of our vehicles
• Support battery management operations when applicable by ensuring accurate documentation and quality checks are completed
• Perform preventative maintenance on our vehicles by identifying and completing small repairs including but not limited to brake adjustments and tire inflation, and assisting with the rotation of scooters and supporting in warehouse flow
• Monitor designated zones by conducting on-foot patrols of the local area to ensure vehicle parking compliance and tidiness in accordance with city requests
• Detect and report uncommon situations related to on the ground service and product
• Occasionally assist customers in field by providing support related to Lime vehicles
• Follow established safety procedures to ensure Lime riders are on the safest vehicles
• May be required to safely operate a push cart, pallet jack, and/or forklift to move vehicle inventory. Where applicable, forklift certification will be necessary.
• Additional job related tasks as assigned

Skills

Leadership & coaching

Workforce management

Driver with van

Physical stamina

Communication

Independent work

Safety minded

Problem solving

Time management

Geography knowledge

Tools

Forklift certification

Pallet jack operation

Job description

As the largest global shared micromobility business, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me.

We are looking for a Lead Operations Specialist to maintain our fleet of shared electric vehicles. As a Lead Operations Specialist at Lime, you will wear multiple “helmets” to support our daily operations.

What you'll do:

• Onboard, train, and lead a team of Operations Specialists and Senior Operations Specialists while assigning daily tasks as needed and ensuring workflow is efficient and thorough

• Maintain a team oriented environment and integrate new members to the team

• Evaluate and provide feedback on team performance

• Safely operate a van for several hours a day to assist with the deployment and retrieval of Lime electric vehicles within the local market

• Interact with the local community to retrieve vehicles critically assessing risk to not compromise safety and occasionally using de-escalation skills

• Address and resolve issues with city requests related to stickers, reflectors, and other minor issues as outlined by Lime established service level agreements

• Maintain communication with the team including peers, shift lead, and manager

• Participate in Lime events including providing support with valet services, assisting in staging and conducting safety reviews while ensuring the cleanliness of our vehicles

• Support battery management operations when applicable by ensuring accurate documentation and quality checks are completed

• Perform preventative maintenance on our vehicles by identifying and completing small repairs including but not limited to brake adjustments and tire inflation, and assisting with the rotation of scooters and supporting in warehouse flow

• Monitor designated zones by conducting on-foot patrols of the local area to ensure vehicle parking compliance and tidiness in accordance with city requests

• Detect and report uncommon situations related to on the ground service and product

• Occasionally assist customers in field by providing support related to Lime vehicles

• Follow established safety procedures to ensure Lime riders are on the safest vehicles

• May be required to safely operate a push cart, pallet jack, and/or forklift to move vehicle inventory. Where applicable, forklift certification will be necessary.

• Additional job related tasks as assigned

About you:

• Must be at least 21 years of age with a valid driver license and good driving record

• 1 year of experience in a similar position while leading and coaching others

• An understanding of workforce management to help Ops Management ensure efficient staffing

• Experience in a similar position with knowledge of the local geography

• Ability to drive large vans and work outdoors in all weather conditions

• Ability to lift up to 65lbs / 35 kg on a frequent basis required

• Knowledge of cell phone applications. iOS experience preferred

• Ability to work various shifts including evenings and weekends

• Experience safely operating a pallet jack or push cart. Where markets require the use of a forklift, Lime will coordinate a certification

• Strong problem-solving skills, with the ability to perform quick and efficient repairs

• Self-motivated with and the ability to work independently with minimal supervision

• Strong organizational skills with the ability to manage daily tasks

• A safety-oriented mindset, capable of conducting rigorous quality checks

• Excellent communication skills with the ability to interact with team members, riders, and city officials

*Disclaimer:

To ensure the safety of our drivers Dual-Facing AI Dash Cams that record the road and inside the cab have been installed in our vehicles. As a requirement of this position, a waiver accepting acknowledgement of the Dash Cam in Lime's vehicle must be signed.

This is a contracted position employed and compensated by a third-party employer. By submitting an application, candidates acknowledge and agree that Lime may share their submitted information with the designated third-party employer, who may then contact them regarding the role. Compensation and benefits, if any, are determined and provided solely by the employer of record.

Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email [e-mail] for assistance.