Lead Operations Specialist

Lime Inc.; Detroit (MI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive salaries

Annual bonus

Pre-IPO equity

Health & wellness

Flexible vacations

Parental leave

Retirement planning

Financial planning

Vehicle use

Learning days

Networking

DEI training

Rewards program

Job summary

Lime Inc. in Detroit, Michigan is seeking a Lead Operations Specialist to maintain our fleet of shared electric vehicles. You will wear multiple helmets to support daily operations and lead a team of Operations Specialists, training and assigning tasks as needed.

The position requires hands-on field work, safety focus, and collaboration with city officials to ensure compliance. This is a contracted role through a third‑party employer with compensation aligned to the ops team.

Responsibilities

• Onboard, train, and lead a team of Operations Specialists and Senior Operations Specialists.
• Maintain a team-oriented environment and integrate new members to the team.
• Evaluate and provide feedback on team performance.
• Safely operate a van for deployment and retrieval of Lime electric vehicles.
• Interact with the local community to retrieve vehicles while ensuring safety.
• Address city requests related to stickers, reflectors and service level agreements.
• Maintain communication with the team including peers, shift lead and manager.
• Support battery management and perform preventative maintenance on vehicles.
• Monitor designated zones to ensure parking compliance and tidiness.
• Follow safety procedures to ensure Lime riders are on the safest vehicles.

Job description

Lime is the largest global shared micromobility business. We operate shared e-bikes and e-scooters in nearly 30 countries on five continents. Our mission is to build a future where transportation is shared, affordable and carbon-free.

Since 2017, our riders have taken over 750 million trips, replacing an estimated 150+ million car trips and preventing an estimated 77+ million kgs of carbon emissions.

Join the Lime team as we accelerate into a new era of sustainable alternatives to car ownership and improve access for people in cities around the world.

When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team:

Competitive salaries, performance-based annual bonus and pre-IPO equity

Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps

Flexible vacation policies with ample paid holidays tailored to country of residence

Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood

Support for retirement and financial goals with unlimited access to financial advisors

Unlimited, complimentary use of our vehicles in hundreds of cities around the world

Professional growth opportunities through quarterly learning days and top-tier tools

Opportunities to connect across teams and locations to network, socialize and volunteer

Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions

Consistent recognition of great work through meaningful rewards and career advancements

Benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.

Important Notice: Recruitment Transparency

Please be advised that Lime never charges candidates any fees (including application, processing, training, or onboarding costs) at any stage of the recruitment or new hire process. All costs associated with hiring are borne entirely by Lime.

Protect Yourself from Recruitment Scams

• Official Communication: All hiring-related communications are filtered through our internal Talent Acquisition team.
• Verified Domain: Our recruiters will only contact you from an email address ending in @li.me OR @ext.li.me
• Red Flags: If you receive a request for payment, banking information, or personal financial details as part of a job application, please treat it as fraudulent and report it to [e-mail] .

How we Lime

Win together.

We’re all on this ride, together. We put the company’s interests ahead of our market, and our function. We speak up, ask difficult questions and suggest solutions for the good of all. We compete externally, not internally.

Obsess about our customers.

We innovate on behalf of our customers - riders, cities, and operators - and strive to understand them on a local level. We walk in their shoes and seek new ways to delight them.

We act as owners. We succeed by making disciplined investments and smart financial choices. We recognize that constraints drive creativity.

Raise the bar.

We consistently deliver top results. Yesterday’s wins are tomorrow’s expectations. We are always innovating to achieve the impossible and set a new precedent.

We seek out different perspectives, life experiences, and ideas because diversity makes our work and teams better. We create an inclusive environment where everyone can be themselves.

Build great teams.

We develop top talent because they are foundational to Lime’s success. We treat every new hire, promotion, and performance conversation as an opportunity to cultivate strong teams.

See clearly, with optimism.

We are clear-eyed about our challenges, and know that with planning, team work, and execution, we can tackle anything.

Challenge because we care.

We are direct and honest with one another, and seek truth over personal victory. We lead with curiosity and listen with an open mind.

Boldly commit.

We encourage debate, but once a decision is made, we commit fully by doing everything we can to achieve our goal.

Our Employee Resource Groups (ERGs)

Feeling accepted, celebrated, and supported comes standard when you work at Lime. Our Employee Resource Groups bring us together based on shared experiences.

"We encourage our teams to expand their knowledge, gain awareness and develop new skills, as we grow. Our goals can only be achieved through a truly diverse and inclusive workforce, where everyone feels valued and where you can bring your full self to work.” - Wayne Ting, CEO

Lead Operations Specialist

Location

Employment Type

Temporary

Location Type

On-site

Department

Field Support & Mechanics

• $22 per hour

As the largest global shared micromobility business, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me .

We are looking for a Lead Operations Specialist to maintain our fleet of shared electric vehicles. As a Lead Operations Specialist at Lime, you will wear multiple “helmets” to support our daily operations.

What you’ll do:

Onboard, train, and lead a team of Operations Specialists and Senior Operations Specialists while assigning daily tasks as needed and ensuring workflow is efficient and thorough

Maintain a team oriented environment and integrate new members to the team

Evaluate and provide feedback on team performance

Safely operate a van for several hours a day to assist with the deployment and retrieval of Lime electric vehicles within the local market

Interact with the local community to retrieve vehicles critically assessing risk to not compromise safety and occasionally using de-escalation skills

Address and resolve issues with city requests related to stickers, reflectors, and other minor issues as outlined by Lime established service level agreements

Maintain communication with the team including peers, shift lead, and manager

Participate in Lime events including providing support with valet services, assisting in staging and conducting safety reviews while ensuring the cleanliness of our vehicles

Support battery management operations when applicable by ensuring accurate documentation and quality checks are completed

Perform preventative maintenance on our vehicles by identifying and completing small repairs including but not limited to brake adjustments and tire inflation, and assisting with the rotation of scooters and supporting in warehouse flow

Monitor designated zones by conducting on-foot patrols of the local area to ensure vehicle parking compliance and tidiness in accordance with city requests

Detect and report uncommon situations related to on the ground service and product

Occasionally assist customers in field by providing support related to Lime vehicles

Follow established safety procedures to ensure Lime riders are on the safest vehicles

May be required to safely operate a push cart, pallet jack, and/or forklift to move vehicle inventory. Where applicable, forklift certification will be necessary.

Additional job related tasks as assigned

*Disclaimer: To ensure the safety of our drivers Dual-Facing AI Dash Cams that record the road and inside the cab have been installed in our vehicles. As a requirement of this position, a waiver accepting acknowledgement of the Dash Cam in Lime’s vehicle must be signed.

This is a contracted position employed and compensated by a third-party employer. By submitting an application, candidates acknowledge and agree that Lime may share their submitted information with the designated third-party employer, who may then contact them regarding the role. Compensation and benefits, if any, are determined and provided solely by the employer of record.

Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email [e-mail] for assistance.