Lead Procedural Scheduler

Tenet Healthcare; Delray Beach (FL); On-site; USD 48,000 - 72,000; Full time

Job summary

Tenet Healthcare in Delray Beach is seeking a Procedural Scheduling Lead (Days) to manage all aspects of patient scheduling for the hospital. The role requires coordinating with physicians, staff, and offices to ensure timely, accurate procedure scheduling and resource allocation.

Responsibilities include registering patients, obtaining necessary information, validating provider credentials, and optimizing block time and capacity with leadership.

Qualifications

• Required: High School diploma
• Preferred: Bachelor's degree in related field
• 3 years scheduling experience required (or related)
• 1 year supervisory experience preferred
• Excellent planning and organizational skills; ability to handle multiple tasks
• Strong communication with physicians, patients and staff

Responsibilities

• Schedules clinical procedures to promote high-quality care, including scheduling the correct procedure, site and supplies.
• Schedules and registers patients by phone, considering diagnosis, resources, equipment, patient availability, insurance and physician orders.
• Obtains and enters all necessary information from physician offices requesting operating room or procedure room time.
• Communicates patient needs and resource requirements to ensure availability prior to scheduling.
• Maintains productivity and prioritizes work activities; responds to high or low volume with a positive attitude.
• Allows adequate time for each procedure including physician requests, room turnover and other scheduling aspects.
• Identifies solutions to improve scheduling efficiency and practice.
• Validates credentials of providers.
• Works with Hospital Directors and leadership to manage block time and capacity utilization.

Skills

Excellent communication

Planning and organizational skills

Ability to work quickly under pressure

Team player

Telephone etiquette

Proactive problem solving

Adaptability to change

Punctual and dependable

Clinical terminology understanding

Education

High School Diploma

Bachelor's degree in related field

Job description

Job Shift: Days

Job Type: Full Time

The Procedural Scheduling Lead (Level 3) is responsible for managing all aspects of patient scheduling for the hospital. The position has significant communication requirements with practice offices, leadership teams and employees. The job requires excellent communication skills to build collegial relationships with physicians, patients and staff. The position may also require assisting with other areas key to the continuity of patient care.

• Schedules clinical procedures to promote consistent high-quality clinical care, including scheduling the correct procedure, site and supplies
• Schedules and registers patients via phone interaction to organize, arrange and coordinate patient and facility needs by considering variables as diagnosis, personal resources, equipment needs, patient availability, patient need, duration of treatment, insurance eligibility, safety needs and physician orders
• Obtains and enters all necessary information from physician office requesting operating room or procedure room time
• Communicates patient needs and resource requirements to ensure appropriate resources are available prior to scheduling. Interprets scheduling implications or limitations
• Maintains high productivity and performs efficiently, regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude.
• Allows adequate time for each procedure including individual physician requests, room turnover and other aspects of the facility schedule
• Identifies solutions that improve scheduling efficiency and practice
• Validates credentials of providers
• Works with Hospital Directors, Chief Nursing Officer and other hospital leaders to manage block time, as applicable
• Partners with facility leadership team to manage capacity utilization.

Education:

• Required: High School diploma (or equivalent)
• Preferred: Bachelor's degree in related field

Experience:

• Required: 3 years of scheduling experience (or related)
• Preferred: 1 year of supervisory experience

Job Related Skills/Competencies

• Intermediate knowledge of medical terminology
• Excellent planning and organizational skills, ability to handle and prioritize multiple tasks
• Ability to work quickly and under pressure
• Team player, willingness to help others
• Excellent telephone and communication etiquette, including listening skills
• Ability to be proactive, foresee problems and identify solutions
• Alertness and adaptability to change in a situation
• Punctual and shows a responsible and dependable pattern of attendance
• Understanding of clinical terminology

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