Lead, Premier Support Engineers (Denver – Hybrid)

Datadog; Denver (CO); Hybrid; USD 108,000 - 144,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Generous global benefits

Intra-departmental mentor program

RSUs and ESPP

Professional development opportunities

Job summary

Datadog is seeking a leader for its Premier Support Engineering team in the US. You will manage and mentor engineers, drive performance, and partner with leadership to shape career development. The role emphasizes customer-centric support, training, and escalation handling.

The team operates in a hybrid workplace, with opportunities to contribute to training, documentation, and cross-functional projects within Datadog.

Qualifications

• Experience leading a team of engineers.
• Strong mentoring and coaching capabilities.
• Able to drive performance reviews and develop plans.

Responsibilities

• Manage, develop, coach and mentor a team of Premier Support Engineers.
• Own accountability for team performance and coordinate with upper management.
• Ensure training and onboarding of new hires; guide learning and development.
• Collaborate on high-priority escalations and improve processes.

Skills

People management

Mentorship

Customer-centric

Programming basics

Linux basics

Open-source contributions

Job description

Datadog is seeking a leader for its Premier Support Engineering team in the US. You will manage and mentor engineers, drive performance, and partner with leadership to shape career development. The role emphasizes customer-centric support, training, and escalation handling.

The team operates in a hybrid workplace, with opportunities to contribute to training, documentation, and cross-functional projects within Datadog.