Premier Tech Solutions Engineer — SaaS, Integrations & Demos

Visa Hunt; Denver (CO); On-site; USD 81,000 - 119,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Generous global benefits

Mentor and buddy program

RSUs and ESPP

Professional development and product培训

Community and inclusion programs

Job summary

Datadog in-house Premier Solutions team empowers growth by educating potential clients and ensuring customer success. Premier Support Engineers engage with Premier Customers through calls, demos, and proactive health checks, while handling technical inquiries across Datadog’s platform and 600+ integrations.

You will work closely with customers, reproduce issues, and contribute to knowledge bases. This role requires weekend availability and a customer-centric mindset, with on-site presence 3–5

Qualifications

• Experienced in multi-channel technical support at a SaaS company (2+ years).
• Tinkerer with some programming experience and basic knowledge of Linux.
• Self-motivated, detail-attentive, and committed to continuous learning.
• A critical thinker with a client-centric approach.

Responsibilities

• Respond to client requests (phone / chat / tickets) on our fast paced team while educating clients on the platform.
• Develop relationships with Premier Customers and understand their distinct environments.
• Reproduce issues and dive into Datadog integrations.
• Build out documentation and knowledge base articles for various technologies.
• Drive product conversations based on needs learned during client interactions.
• Participate in routine health check meetings with Premier Customers.
• Work from a Datadog office 3 - 5 days per week.

Skills

SaaS support

Linux basics

Customer-focused

Problem solving

Tools

Ticketing systems

Documentation tools

Job description

Datadog in-house Premier Solutions team empowers growth by educating potential clients and ensuring customer success. Premier Support Engineers engage with Premier Customers through calls, demos, and proactive health checks, while handling technical inquiries across Datadog’s platform and 600+ integrations.

You will work closely with customers, reproduce issues, and contribute to knowledge bases. This role requires weekend availability and a customer-centric mindset, with on-site presence 3–5