Lead, Preferred Banking — Client Success & Growth

Western Alliance Bank; Las Vegas (NV); On-site; USD 88,000 - 109,000; Full time

Job summary

Western Alliance Bank in Las Vegas is seeking a seasoned Preferred Banking Manager (Branch) to lead a team responsible for the full client life cycle and to promote the bank’s sales, service, and operations philosophy through daily client interactions.

You will coach staff, ensure compliance, analyze client patterns to grow treasury management, loans, and commercial accounts, and collaborate with internal partners to drive satisfaction and career growth.

Qualifications

• 6+ years of related experience in Treasury Management Sales, Treasury Management Service, Branch Banking Operations or similar field.
• Bachelor's degree or equivalent experience required; Bachelor's degree in related field preferred.
• Previous leadership experience preferred.
• Advanced knowledge of general banking operations and treasury management products.
• Advanced writing and communication skills.
• May require up to 25% travel.

Responsibilities

• Lead and be subject matter expert for the Preferred Banker team by responding to complex client requests to execute the complete client life cycle and achieve client satisfaction.
• Oversee and manage distribution of work for their designated team and provide reporting on production and turnaround times.
• Ensure the team meets service level standards including sales, customer service, risk management and regulatory compliance, audit soundness, and productivity.
• Monitor individual team member performance to support career progression and client support.
• Create and execute strategic business initiatives driven by data analytics under the direction of the Preferred Banking Director.
• Lead and develop a team; responsible for hiring, coaching, performance management, training and development.

Skills

Treasury management

Branch banking operations

Leadership experience

Deposits knowledge

Communication skills

Travel up to 25%

Education

Bachelor's degree

Job description

Western Alliance Bank in Las Vegas is seeking a seasoned Preferred Banking Manager (Branch) to lead a team responsible for the full client life cycle and to promote the bank’s sales, service, and operations philosophy through daily client interactions.

You will coach staff, ensure compliance, analyze client patterns to grow treasury management, loans, and commercial accounts, and collaborate with internal partners to drive satisfaction and career growth.