Preferred Banking Manager (Branch)

Western Alliance Bank; Las Vegas (NV); On-site; USD 88,000 - 109,000; Full time

Job summary

Western Alliance Bank in Las Vegas is seeking a seasoned Preferred Banking Manager (Branch) to lead a team responsible for the full client life cycle and to promote the bank’s sales, service, and operations philosophy through daily client interactions.

You will coach staff, ensure compliance, analyze client patterns to grow treasury management, loans, and commercial accounts, and collaborate with internal partners to drive satisfaction and career growth.

Qualifications

• 6+ years of related experience in Treasury Management Sales, Treasury Management Service, Branch Banking Operations or similar field.
• Bachelor's degree or equivalent experience required; Bachelor's degree in related field preferred.
• Previous leadership experience preferred.
• Advanced knowledge of general banking operations and treasury management products.
• Advanced writing and communication skills.
• May require up to 25% travel.

Responsibilities

• Lead and be subject matter expert for the Preferred Banker team by responding to complex client requests to execute the complete client life cycle and achieve client satisfaction.
• Oversee and manage distribution of work for their designated team and provide reporting on production and turnaround times.
• Ensure the team meets service level standards including sales, customer service, risk management and regulatory compliance, audit soundness, and productivity.
• Monitor individual team member performance to support career progression and client support.
• Create and execute strategic business initiatives driven by data analytics under the direction of the Preferred Banking Director.
• Lead and develop a team; responsible for hiring, coaching, performance management, training and development.

Skills

Treasury management

Branch banking operations

Leadership experience

Deposits knowledge

Communication skills

Travel up to 25%

Education

Bachelor's degree

Job description

What You'll Do

As a Preferred Banking Manager you'll lead and coach a team responsible for executing the full client life cycle for clients. Your team under your leadership will promote and exemplify the department's "sales, service, operations" philosophy through client interactions. You'll lead a team responsible for responding to and resolving client requests and providing expert advice and guidance for these clients utilizing products and services such as treasury management, loans, commercial, and personal accounts. You'll work with internal departments and resources such as the Preferred Banker support system to drive client satisfaction. You'll ensure the team completes department training and demonstrates competency to augment their banking knowledge for more effective work solutions and career growth opportunities.

• Lead and be subject matter expert for the Preferred Banker team by responding to complex client requests to execute the complete client life cycle and achieve client satisfaction. Drive the preferred banking team in identifying and capitalizing on opportunities to promote Bank products through analysis of client patterns and needs.
• Oversee and manage distribution of work for their designated team, facilitate cross training opportunities, and provide reporting to management on production, turnaround times and other key data points.
• Ensure the team meets service level standards including sales, customer service, turn-around time, risk management and regulatory compliance, audit soundness, and productivity and efficiency.
• Monitor individual team member performance to support their career progression and ensure optimal client support for all client inquiries or requests.
• Create and execute strategic business initiatives driven by data analytics under the direction of the Preferred Banking Director. This may require change management techniques with other internal departments and proactively keeping up-to-date with Bank products.
• Lead and develop a team; responsible for hiring, coaching, performance management, training and development.

Job Title

Preferred Banking Manager (Branch)

Location

NV - Las Vegas, Aliante

What You'll Do

As a Preferred Banking Manager you'll lead and coach a team responsible for executing the full client life cycle for clients. Your team under your leadership will promote and exemplify the department's "sales, service, operations" philosophy through client interactions. You'll lead a team responsible for responding to and resolving client requests and providing expert advice and guidance for these clients utilizing products and services such as treasury management, loans, commercial, and personal accounts. You'll work with internal departments and resources such as the Preferred Banker support system to drive client satisfaction. You'll ensure the team completes department training and demonstrates competency to augment their banking knowledge for more effective work solutions and career growth opportunities.

• Lead and be subject matter expert for the Preferred Banker team by responding to complex client requests to execute the complete client life cycle and achieve client satisfaction. Drive the preferred banking team in identifying and capitalizing on opportunities to promote Bank products through analysis of client patterns and needs.
• Oversee and manage distribution of work for their designated team, facilitate cross training opportunities, and provide reporting to management on production, turnaround times and other key data points.
• Ensure the team meets service level standards including sales, customer service, turn-around time, risk management and regulatory compliance, audit soundness, and productivity and efficiency.
• Monitor individual team member performance to support their career progression and ensure optimal client support for all client inquiries or requests.
• Create and execute strategic business initiatives driven by data analytics under the direction of the Preferred Banking Director. This may require change management techniques with other internal departments and proactively keeping up-to-date with Bank products.
• Lead and develop a team; responsible for hiring, coaching, performance management, training and development.

What You'll Need

• 6+ years of related experience in Treasury Management Sales, Treasury Management Service, Branch Banking Operations or similar field.
• Bachelor's degree or equivalent experience required; Bachelor's degree in related field preferred.
• Previous leadership experience preferred.
• Advanced knowledge of general banking operations, including deposit operations, new account opening, loan administration, treasury management and/or other commercial banking products and services.
• Advanced business, legal, and technical writing ability with a good working knowledge of industry-standard writing specifications.
• Advanced experience in deposits and treasury management products.
• Advanced speaking and writing communication skills.
• May require up to 25% travel.

Compensation: Salary range for new hires is generally $88,430.00 - $109,236.00 for Las Vegas, NV. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned and restricted stock.

Benefits You’ll Love

We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!

About The Company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

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