Lead PM, Safe & Scalable AI Platform for Mental Health

Spring Health; Seattle (WA); Hybrid; USD 182,000 - 243,000; Full time

Benefits offered by this job

Health benefits and family care

401(k) match

Therapist/coach network access

Paid time off

Parental leave

Fertility support

Wellhub access

BrightHorizons child care support

Professional development reimbursement

Donation matching

Job summary

Spring Health is seeking a Lead PM for AI Safety and Platform to shape the roadmap for AI Trust & Safety and the AI/ML Platform. You will work with engineering, clinical, legal, and data science teams to define, prioritize, and deliver scalable, safe AI capabilities across the organization.

You will report to the VP Product, Customer Value and Platform in a hybrid role based in one of our hub cities (New York, San Francisco, or Seattle) with periodic travel and in-office requirements 2–3 days

Qualifications

• 7+ years of product management experience in ML/AI systems.
• 2+ years shaping GenAI tooling strategy (LangChain, LangGraph).
• Experience partnering with Engineering to ship scalable, reliable systems in production.
• Experience running continuous discovery with internal users and translating feedback into platform improvements.
• Strong AI & ML fluency. Understands model lifecycles, performance metrics, and validation methods.
• Experience defining goals and specs for model evaluation, red teaming, or risk mitigation.
• Exceptional cross-functional communication across technical, clinical, and regulatory teams.

Responsibilities

• Own the roadmap and strategy across both the AI/ML Platform and AI Trust & Safety pods, advancing a unified vision for infrastructure that enables rapid, scalable AI development and a standard for what 'safe and effective AI' means at Spring Health.
• Run continuous discovery across product, clinical, engineering, legal, and data science teams to surface emerging AI use cases, workflow gaps, and safety risks; translate those insights into a single prioritized roadmap.
• Prioritize investments based on business impact, while defining and evangelizing standards across platform performance and safety performance.
• Measure and report the impact of platform investments, tracking velocity, quality, and value for downstream teams, guiding future investments.
• Drive a strategy to leverage Spring's clinical data assets to improve AI performance and safety.
• Partner with ML engineers and data scientists to scope work spanning platform capabilities and safety/evaluation tooling with clear success metrics.
• Define operational approval gates and rollout plans for AI features with engineering and clinical leadership.

Skills

ML/AI systems

GenAI tooling

Cross-functional collaboration

Continuous discovery

Model evaluation & safety

Validation methods

Regulatory alignment

Tools

LangChain

LangGraph

Model gateways

Evaluation pipelines

Job description

Spring Health is seeking a Lead PM for AI Safety and Platform to shape the roadmap for AI Trust & Safety and the AI/ML Platform. You will work with engineering, clinical, legal, and data science teams to define, prioritize, and deliver scalable, safe AI capabilities across the organization.

You will report to the VP Product, Customer Value and Platform in a hybrid role based in one of our hub cities (New York, San Francisco, or Seattle) with periodic travel and in-office requirements 2–3 days