Lead Product Manager, AI Safety and Platform

Alma; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Spring Health is seeking a Lead Product Manager for AI Safety and Platform to drive the roadmaps for AI Trust & Safety and the AI/ML Platform. You will partner with engineering, data science, clinical and legal teams to balance safety with rapid AI development, defining standards and rollout plans for AI features.

You will own governance over deployment gates, track platform impact on velocity and quality, and push for safe, scalable AI across Spring Health’s mental health offerings.

Responsibilities

• Own the roadmap and strategy across the AI/ML Platform and AI Trust & Safety pods to enable rapid, scalable AI development and safe AI practices.
• Coordinate discovery with product, clinical, engineering, legal and data science teams to surface AI use cases, gaps and safety risks, and translate into a prioritized roadmap.
• Define and evangelize standards for platform performance and safety, aligning investments to unlock velocity and quality for downstream teams.
• Measure impact of infrastructure investments and guide next investments to improve efficiency and safety in AI systems.
• Collaborate with ML engineers and data scientists to scope work with clear success metrics and definitions of done.

Job description

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

The Lead PM, AI Safety and Platformwill drive the product roadmap and business impact of two teams in Spring’s R&D organization: AI Trust and Safety and AI/ML Platform. These teams build capabilities and infrastructure that enable many other teams at Spring to ship AI features quickly and safely. In this role, you will also drive the development of Spring's external AI safety benchmark, VERA-MH, and help establish Spring as a recognized leader in AI safety within mental health care. This is a full-time, that reports to the VP Product, Customer Value and Platform.

Please note that this is a hybrid role based in one of our Hub Cities - New York, San Francisco, or Seattle with an expectation to be in the office 2–3 days per week. Candidates must be based in the NYC, SF or Seattle metro areas or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

What you’ll do:

• Own the roadmap and strategy across both the AI/ML Platform and AI Trust & Safety pods, advancing a unified vision for infrastructure that enables rapid, scalable AI development and a standard for what "safe and effective AI" means at Spring Health.

• Run continuous discovery across product, clinical, engineering, legal, and data science teams to surface emerging AI use cases, workflow gaps, and safety risks; translate those insights into a single prioritized roadmap balancing near-term enablement against long-term platform scalability and trust.

• Prioritize investments based on business impact, while defining and evangelizing standards across two dimensions: platform performance and safety performance.

• Measure and report the impact of platform infrastructure investments, tracking how they unlock velocity, quality, and value for downstream feature teams, and using that data to guide where the platform invests next.

• Drive a strategy to responsibly leverage Spring's unique clinical data assets to continuously improve the performance and safety of our AI systems.

• Partner with ML engineers and data scientists to scope technical work spanning both platform capabilities and safety/evaluation tooling, with clear problem statements, success metrics and definitions of done.

• Define operational approval gates and rollout plans for AI features before production deployment, in close partnership with engineering and clinical leadership.

What success looks like:

• Strong evaluation protocols for LLMs and AI-driven features, with measurable improvement in the safety and reliability of AI interactions.

• Reduced infrastructure burden and friction for feature teams, with expanded self-serve access to high-value data and platform capabilities - enabling teams to ship