Lead Physician Support Coordinator

University of Rochester; San Antonio (TX); On-site; USD 30,000 - 41,000; Full time

Job summary

The University of Rochester is seeking a Physician Support Manager to lead and direct the Physician Support teams within the CVSL and Cardiac Rehab divisions. You will supervise staff, coordinate scheduling, and drive performance initiatives to ensure high-quality patient care.

Responsibilities include process improvement, onboarding, training, and collaboration with cross-functional teams to optimize scheduling workflows and service delivery.

Qualifications

• High School diploma and 2 years relevant experience required.
• 1 year leadership experience preferred.
• Or equivalent combination of education and experience.
• Experiences with surgical/appointment scheduling software and electronic medical records preferred.
• Demonstrated customer service skills required.
• Medical Terminology preferred.

Responsibilities

• Oversees and directs Physician Support employees in their assigned divisions.
• Assigns and directs work and provides guidance and direction to physician support teams.
• Provides input and support related to recruiting, hiring, training, goal setting, performance management and promotional decisions.
• Acts as subject matter expert related to physician support job duties, divisional scheduling guidelines, and clinic management processes.
• Coordinates urgent and emergent clinic tasks, such as scheduling urgent surgeries, paperwork, cancellations.
• Performs quality assurance monitoring for activities completed in area of immediate responsibility, including scheduling errors, as well as other areas that affect it, utilizing specific criteria, measures quality, quantity, and timeliness of tasks performed.
• Prepares related logs and management reports.
• Monitors staff performance.
• Counsels staff regarding performance issues.
• Manages and approves staff requests for time off and overtime.
• Oversees time approval.
• Performs duties of physician support as required.

Skills

Customer service

Medical Terminology

Leadership

Job description

The University of Rochester is seeking a Physician Support Manager to lead and direct the Physician Support teams within the CVSL and Cardiac Rehab divisions. You will supervise staff, coordinate scheduling, and drive performance initiatives to ensure high-quality patient care.

Responsibilities include process improvement, onboarding, training, and collaboration with cross-functional teams to optimize scheduling workflows and service delivery.