Lead Pharmacy Technician: Patient Access & Benefits

Providence; Tigard (OR); On-site; USD 49,000 - 76,000; Full time

Job summary

Providence Home Services Oregon is seeking a Supervisor Pharmacy Technician in Tigard, OR to lead the Medication Benefits team, oversee benefits investigations, prior authorizations, and financial assistance, and partner with pharmacists and providers to improve patient access and outcomes.

In this full-time day-shift role, you will develop caregivers, manage performance, ensure regulatory compliance, and drive workflow improvements while supporting a culture of patient-focused care.

Qualifications

• Oregon Certified Oregon Pharmacy Technician or Oregon Pharmacy Technician License upon hire.
• 2 years of pharmacy experience.
• Lead technician and/or supervisory responsibility preferred.

Responsibilities

• Supervises, coaches, and develops Medication Benefits Specialists, Pharmacy Technicians, and assigned caregivers.
• Oversee daily operations including benefits investigations, prior authorizations, appeals, and financial assistance enrollment.
• Monitors workload, productivity, service levels, and key performance metrics.
• Resolves complex patient access, reimbursement, and payer-related issues.
• Ensures compliance with payer, regulatory, accreditation, and organizational requirements.
• Leads training, onboarding, competency assessment, and performance management activities.
• Identifies and implements workflow improvements to enhance efficiency and patient experience.
• Collaborates with pharmacy, clinic, and operational leaders to improve access to therapy and achieve departmental goals.
• Supports quality improvement, reporting, and accreditation readiness activities.

Skills

Pharmacy experience

Supervisory experience

Education

Oregon Certified Oregon Pharmacy Technician

Oregon Pharmacy Technician License

Job description

Providence Home Services Oregon is seeking a Supervisor Pharmacy Technician in Tigard, OR to lead the Medication Benefits team, oversee benefits investigations, prior authorizations, and financial assistance, and partner with pharmacists and providers to improve patient access and outcomes.

In this full-time day-shift role, you will develop caregivers, manage performance, ensure regulatory compliance, and drive workflow improvements while supporting a culture of patient-focused care.