Supervisor Pharmacy Technician - Pharmacy

Providence Health & Services; Portland (OR); On-site; USD 49,000 - 76,000; Full time

Job summary

Providence Health & Services in Tigard, OR is seeking a Supervisor Pharmacy Technician for our Home Services Specialty Pharmacy. This full-time day-shift role leads the Medication Benefits team to ensure timely patient access to therapy, collaborating with pharmacists, providers, payers, and external partners.

You will oversee benefits investigations, prior authorizations, financial assistance, and workflow optimization while maintaining regulatory and accreditation standards.

Qualifications

• Oregon Pharmacy Technician license or certification required.
• Minimum 2 years pharmacy experience at hire.

Responsibilities

• Supervises and develops Medication Benefits Specialists and Pharmacy Technicians.
• Oversee benefits investigations, prior authorizations, appeals, and financial assistance.
• Monitor productivity, service levels, and performance metrics.
• Ensure regulatory and accreditation compliance.
• Lead training and performance management.

Skills

Supervisory experience

Leadership

Regulatory compliance

Coaching

Education

Oregon Pharmacy Technician License

Oregon Certified Pharmacy Technician

Job description

Description

Supervisor Pharmacy Technician for Providence Home Services Specialty Pharmacy in Tigard, OR.

Full-Time/Day Shift

Provides operational leadership and oversight of Credena Health's Medication Benefits (Patient Access) team, ensuring timely patient access to therapy through benefits investigation, prior authorization, financial assistance, referral coordination, and reimbursement support.

Leads medication benefit specialists, pharmacy technicians, and patient access caregivers while partnering with pharmacists, providers, payers, manufacturers, and external organizations to improve access, patient experience, and organizational outcomes.

Responsible for caregiver development, operational performance, quality, productivity, workflow optimization, and compliance with regulatory, accreditation, and organizational standards. Serves as a subject matter expert and key liaison across pharmacy, clinical, provider, and external partner teams.

Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Home Services Oregon and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Essential Functions

• Supervises, coaches, and develops Medication Benefits Specialists, Pharmacy Technicians, and assigned caregivers.
• Oversee daily operations including benefits investigations, prior authorizations, appeals, and financial assistance enrollment.
• Monitors workload, productivity, service levels, and key performance metrics.
• Resolves complex patient access, reimbursement, and payer-related issues.
• Ensures compliance with payer, regulatory, accreditation, and organizational requirements.
• Leads training, onboarding, competency assessment, and performance management activities.
• Identifies and implements workflow improvements to enhance efficiency and patient experience.
• Collaborates with pharmacy, clinic, and operational leaders to improve access to therapy and achieve departmental goals.
• Supports quality improvement, reporting, and accreditation readiness activities.

Required Qualifications

• Upon hire: Oregon Certified Oregon Pharmacy Technician or
• Upon hire: Oregon Pharmacy Technician License.
• 2 years Pharmacy experience.

Preferred Qualifications

• 1 year Specialty Pharmacy experience.
• Lead technician and/or supervisory responsibility.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company: Providence Jobs

Job Category: Pharmacy

Job Function: Clinical Care

Job Schedule: Full time

Job Shift: Day

Career Track: Leadership

Department: 5015 PHARMACY OR CREDENA

Address: OR Portland 6410 NE Halsey St

Work Location: Halsey Bldg-Home Service East Portland

Workplace Type: On-site

Pay Range: $35.66 - $55.37

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.