Lead Pet Care Associate – On‑Floor Ops & Service

Petco Animal Supplies, Inc.; Palmdale (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Petco Animal Supplies, Inc. in Palmdale, CA is seeking a Key Holder to support store leadership, open and close the store, supervise partners, and deliver a friendly, knowledge-based shopping experience for customers and pets.

This role emphasizes on-floor leadership, problem solving, merchandise standards, cash handling, and our Pet First values as you help maintain a safe, inviting environment while driving daily store goals.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store while following all cash handling, safety, and security protocols.
• Support daily store operations including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
• Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork.
• Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact in the absence of store management.

Skills

Leadership

Customer service

Communication

Cash handling

Team supervision

Retail experience

Job description

Petco Animal Supplies, Inc. in Palmdale, CA is seeking a Key Holder to support store leadership, open and close the store, supervise partners, and deliver a friendly, knowledge-based shopping experience for customers and pets.

This role emphasizes on-floor leadership, problem solving, merchandise standards, cash handling, and our Pet First values as you help maintain a safe, inviting environment while driving daily store goals.