Pet Care Floor Leader & Operations Coach

Petco Animal Supplies, Inc.; Lompoc (CA); On-site; USD 26,000 - 40,000; Full time

Job summary

Petco Animal Supplies, Inc. in California is seeking a Key Holder to support store leadership, open and close the store, and serve as the on-floor leader when management is away.

You will drive customer service, merchandising, and daily operations, while upholding Petco’s animal care standards and safety guidelines. This role demands strong communication, problem-solving, and the ability to manage shifts with a team of partners.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.
• Open and close the store while following cash handling, safety, and security protocols.
• Provide friendly, knowledgeable, service to customers and supervise partners on shift.
• Assist with inventory activities such as restocking and merchandising.
• Act as the primary on-floor leader in the absence of store management.

Skills

Leadership

Customer service

Retail experience

Cash handling

Communication

Interpersonal skills

Multitasking

Problem-solving

Job description

Petco Animal Supplies, Inc. in California is seeking a Key Holder to support store leadership, open and close the store, and serve as the on-floor leader when management is away.

You will drive customer service, merchandising, and daily operations, while upholding Petco’s animal care standards and safety guidelines. This role demands strong communication, problem-solving, and the ability to manage shifts with a team of partners.