Lead Personal Shopper & Member Experience

Sam's West, Inc.; Arvada (CO); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Job summary

Walmart’s Sam's Club division seeks a front-line supervisor to assist management in directing associates, training staff, and upholding safety standards. The role covers member service, Club Pickup operations, and order accuracy while promoting the Open Door Policy and company guidelines.

The position emphasizes coaching, scheduling support, and maintaining a high standard of merchandise presentation to enhance the customer experience at the Arvada location.

Qualifications

• Experience supervising associates and guiding service practices.
• Knowledge of safety standards and hazard handling procedures.
• Ability to train staff and provide constructive feedback.
• Familiarity with Open Door Policy and ethical standards.

Responsibilities

• Assist management by assigning duties and guiding associates.
• Oversee Club ecommerce programs (Pickup, Ship From Club).
• Audit orders, ensure fulfillment accuracy and stock readiness.
• Maintain sales floor and merchandise presentation per policy.
• Lead safety sweeps and report unsafe conditions.
• Contribute to process improvements and KPI tracking.

Skills

Supervision of associates

Team leadership

Customer service

Training & coaching

Safety awareness

Open Door Policy adherence

Scheduling & recruiting support

Problem solving & conflict resolution

Merchandise presentation

Forklift operation

Tools

Forklift operation

Job description

Walmart’s Sam's Club division seeks a front-line supervisor to assist management in directing associates, training staff, and upholding safety standards. The role covers member service, Club Pickup operations, and order accuracy while promoting the Open Door Policy and company guidelines.

The position emphasizes coaching, scheduling support, and maintaining a high standard of merchandise presentation to enhance the customer experience at the Arvada location.