Lead Personal Shopper — Elevate Curbside Service

Brookshire Grocery Co.; Pineville (LA); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical coverage

Paid time off (PTO)

401(k) plan

Employee discounts

Scholarships and educational support

Outdoor recreation access

Job summary

Brookshire Grocery Company in Pineville, LA is seeking a Personal Shopper Team Leader for our Pineville store. This part-time role leads a team that assembles online orders, ensures accuracy, and delivers friendly customer service.

You will train staff, manage order pickup, handle substitutions, and uphold food safety standards in a fast-paced retail environment while maintaining strong teamwork and daily operational excellence.

Qualifications

• High School Diploma or GED required and 1+ years related experience.
• Minimum of 18 years of age; 21 years of age required in Louisiana.
• TABC/LACT/AATC certification required where applicable.

Responsibilities

• Oversees the preparation of orders received online by ensuring products are accurately selected from shelves and organized for order pick-up.
• Provides friendly and customer service-oriented attitude by answering phone calls, greeting customers, answering questions, and responding to customer complaints.
• Remains current on product knowledge and food safety standards to ensure quality and freshness of orders.
• Places orders in storage at proper food temperature and promptly retrieves from storage prior to customer’s arrival.
• Ensures accurate checkout totals for customers by properly weighing, keying, and scanning items.
• Maintains relevant job documentation related to Curbside operating procedures.
• Gives feedback to store management regarding department and partner performance.
• Identifies item out-of-stocks, recommends substitutions of similar value, and promotes advertised specials.
• Organizes, bags, and loads orders into customer vehicle.

Skills

Curbside operations

Cash register

Food quality standards

Temperature & refrigeration

Microsoft Office (Excel/Word/Outlook)

Multi-tasking

Team environment

Learn new technology systems

Education

High School Diploma or GED

TABC/LACT/AATC certification

Job description

Brookshire Grocery Company in Pineville, LA is seeking a Personal Shopper Team Leader for our Pineville store. This part-time role leads a team that assembles online orders, ensures accuracy, and delivers friendly customer service.

You will train staff, manage order pickup, handle substitutions, and uphold food safety standards in a fast-paced retail environment while maintaining strong teamwork and daily operational excellence.