Lead Performance Support Trainer - Advanced Ops Training

Southwest Power Pool, Inc.; Maumelle (AR); Hybrid; USD 78,000 - 127,000; Full time

Benefits offered by this job

Hybrid working environment

Competitive pay with bonus potential

Excellent benefits package

Job summary

Southwest Power Pool, Inc. is seeking a Lead Performance Support Trainer for a full-time, hybrid role based in Little Rock, AR. You will architect and deliver advanced training programs, mentor other trainers, and ensure learning aligns with regulatory requirements.

Join a team focused on operational excellence, performance support, and continuous improvement, with opportunities to influence training design and stakeholder partnerships across Operations.

Qualifications

• Bachelor’s degree in a technical, education/training, or job-related field; two years of operations experience may be considered in lieu of education requirement.
• Lead requires 10 years of job-related experience in electric utility industry or equivalent training or performance support experience.
• Senior requires 8 years of job-related experience in electric utility industry; education equivalency may apply.

Responsibilities

• Provides expert guidance and consultative support to functional coordinators and Operations staff in DIF analyses and job-task studies, ensuring outputs inform strategic training and performance support interventions.
• Analyzes department-wide performance trends and recurring errors to inform long-term learning strategies and operational risk mitigation.
• Architects and develops comprehensive training programs, including scenario-based, simulation, e-learning, and OJT modules, to build advanced operator proficiency and support desk qualification and NERC Continuing Education requirements.
• Delivers high-impact continuing education, just-in-time, and just-in-case training for Operations personnel, adapting delivery to diverse learning needs and experience levels.
• Maintains accuracy of training programs, performance support tools, and NERC CE records, supporting audit readiness and compliance.

Skills

Project Management

Analytical tools

Education

Bachelor’s Degree in technical/education/training field

Job description

Southwest Power Pool, Inc. is seeking a Lead Performance Support Trainer for a full-time, hybrid role based in Little Rock, AR. You will architect and deliver advanced training programs, mentor other trainers, and ensure learning aligns with regulatory requirements.

Join a team focused on operational excellence, performance support, and continuous improvement, with opportunities to influence training design and stakeholder partnerships across Operations.