Lead Pawnbroker & Customer-First Shift Leader

EZCORP, Inc.; Stafford (TX); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Free health insurance

Competitive wages

Uncapped bonus potential

Great working hours

401(k) with company match

Generous paid time off

Holiday pay

Store discount

Job summary

EZPawn is seeking a Retail Shift Manager (Lead Pawnbroker) in Stafford, Texas. You will lead customer service, drive sales, process pawn loans and extensions, and coach Team Members to deliver a great customer experience.

We offer a 5‑week paid training, opportunities for rapid pay increases, and a comprehensive benefits package including health insurance, 401(k) with company match, generous PTO, and store discounts.

Qualifications

• High school diploma or GED.
• Minimum 1 year of supervisory, key holder, or team/shift lead experience.
• Able to pass a criminal background check and drug test.
• Valid driver's license and auto insurance.
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus.
• Sales background, a plus.
• Bilingual, a plus.

Responsibilities

• Processing loans and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Supervising and coaching store Team Members

Skills

Leadership

Negotiation

Time management

Communication skills

Customer service

Interpersonal skills

Education

High school diploma or GED

Job description

EZPawn is seeking a Retail Shift Manager (Lead Pawnbroker) in Stafford, Texas. You will lead customer service, drive sales, process pawn loans and extensions, and coach Team Members to deliver a great customer experience.

We offer a 5‑week paid training, opportunities for rapid pay increases, and a comprehensive benefits package including health insurance, 401(k) with company match, generous PTO, and store discounts.