Lead Patient Transport & Dispatch Specialist

Phoenix Children's Hospital, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Phoenix Children's Hospital, Inc. is seeking a Lead Patient Transport to oversee high-quality patient transport services and serve in a leadership role within the department. You will coordinate scheduling, dispatching, and adherence to policies while mentoring Transporters to uphold exceptional patient experiences.

The ideal candidate fosters teamwork, drives process improvements, and maintains professional standards, ensuring timely, safe transport across hospital operations.

Qualifications

• Leads orientation for newly hired staff.
• Pursues ongoing leadership growth and knowledge.
• Initiates improvements to enhance department operations.

Responsibilities

• Conducts training and provides quality orientation for new staff.
• Maintains competencies and participates in quality initiatives.
• Evaluates systems and implements changes to improve operations.
• Performs Patient Transport and Dispatch duties as needed.
• Models professionalism and delivers high-quality patient experiences.
• Monitors workflow, resolves issues, and ensures policy compliance.

Skills

Leadership

Training

Dispatching

Customer Service

Job description

Phoenix Children's Hospital, Inc. is seeking a Lead Patient Transport to oversee high-quality patient transport services and serve in a leadership role within the department. You will coordinate scheduling, dispatching, and adherence to policies while mentoring Transporters to uphold exceptional patient experiences.

The ideal candidate fosters teamwork, drives process improvements, and maintains professional standards, ensuring timely, safe transport across hospital operations.