Ld Patient Transport

Phoenix Children's Hospital, Inc.; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Phoenix Children's Hospital, Inc. is seeking a Lead Patient Transport to oversee high-quality transport services for patients and to act in a leadership role within the department. You will coordinate communications, mentor staff, and perform dispatching duties as required.

The role emphasizes maintaining professional standards, pursuing ongoing leadership growth, and helping ensure efficient patient logistics and exceptional service to patients and families within a pediatric hospital setting.

Qualifications

• One year of experience as a Patient Transporter, or similar customer service position.
• One year of Call Center or Dispatch experience, preferably in a hospital environment.
• BLS Certification through the American Heart Association within 30 days of hire.

Responsibilities

• Trains staff and provides orientation for newly hired personnel.
• Maintains competencies and pursues knowledge to improve outcomes.
• Participates in quality improvement initiatives and evaluates systems for efficiency.
• Performs Patient Transport and Dispatch duties as needed, mentoring others.
• Ensures high quality customer experience and professional conduct across interactions.

Skills

Leadership

Dispatch experience

Customer service

Education

High School Diploma or equivalent

Job description

Location: Phoenix

Shift: Mon-Fri, Days, 8am-5pm

Category: Lobby Services

Posting #: 1061034

Employee Type: Full-Time

Position Summary

The Lead Patient Transport position performs high quality transport services for all patients.Serves in an area specific leadership role. Facilitates communication of operational processes and policies to Patient Transporters, as well as performing dispatching services as needed.

Position Duties

• Conducts training
  In conjunction with department Supervisor, provides a complete, quality orientation for newly hired staff. Acts as role model, providing guidance and mentoring as appropriate for ongoing staff development.
• Maintains professional and technical competencies in all aspects of Patient Transport through constantly pursuing knowledge, leadership growth and awareness of latest technology and practice to improve outcomes.
  - Participates in hospital and department operational and quality improvement initiatives.
  - Proactively evaluates systems, practices, and assists to create and implement changes to increase and enhance the effectiveness of the operations.
  - Initiates recommendations for equipment acquisition and/or arranges for repair of existing equipment as needed, within departmental processes.
• Performs the duties of Patient Transport and Patient Logistics Dispatch as needed.
  - Acts as a role model to the Patient Transport/Dispatcher role, demonstrating a high level of professionalism and providing high quality customer experience to all they interact with.
  - Monitors quality and effectiveness of work flow, problem resolution, and trouble-shooting issues, and/or processes to ensure optimum efficiency and compliance with all policies and procedures.
  - Resolves any delays in service to maintain service levels.
• Maintains a positive working relationship with patients, families, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children's.
• Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.

Education

Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement? 1. High School Diploma or equivalent
Required

Experience

Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement? 1. One (1) year of experience as a Patient Transporter, or similar customer service position.
Required 2. One (1) year of Call Center or Dispatch experience, preferably in a hospital environment.
Preferred

Additional Requirements

Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement? 1. BLS Certification through the American Heart Association within 30 days of hire
Required

Physical Requirements & Occupational Exposure/Risk Potential

1. Physical Requirement - Climbing - Constantly

2. Physical Requirement - Feeling (sensing textures and temperatures) - Constantly

3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly

4. Physical Requirement - Hearing - Constantly

5. Physical Requirement - Pushing/pulling - Constantly

6. Physical Requirement - Reaching - Constantly

7. Physical Requirement - Sitting - Occasionally

8. Physical Requirement - Standing - Constantly

9. Physical Requirement - Stooping/crouching/kneeling/crawling - Frequently

10. Physical Requirement - Talking - Constantly

11. Physical Requirement - Walking - Constantly

12. Physical Requirement - Near Vision - Constantly

13. Physical Requirement - Far Vision - Frequently

14. Physical Requirement - Color Discrimination - Constantly

15. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly

16. Physical Requirement - Lift up to 35 pounds without assistance - Constantly

17. Physical Requirement - Lift more than 35 pounds without assistance - Frequently

18. Occupational Exposure/Risk Potential - Inside office environment - Applicable

19. Occupational Exposure/Risk Potential - Outdoor weather conditions - Applicable

20. Occupational Exposure/Risk Potential - Extreme temperatures - Applicable

21. Occupational Exposure/Risk Potential - Confined areas - Applicable

22. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable

23. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable

24. Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable

25. Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable