Lead Patient Services & Support Specialist

Central Maine Medical Center Inc; Lewiston (ME); On-site; USD 22,000 - 33,000; Full time

Job summary

Central Maine Medical Center Inc is seeking a Lead Customer Service Representative. The role focuses on handling high-level customer interactions with patients and staff, ensuring professional, friendly service and accurate phone-based requests processing.

You will join a team dedicated to timely responses and may be assigned to special projects with defined timelines, contributing to efficient department operations and patient satisfaction.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service or medical office experience preferred.
• Proficient with basic computer skills and Microsoft Office.
• Excellent English communication, both written and spoken.

Responsibilities

• Answer phones and process requests as a primary duty.
• Provide professional and friendly service to customers, patients, and coworkers.
• Support special projects with defined timelines.

Skills

Customer service experience

English communication

Interpersonal skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Intranet

Word documents

Job description

Central Maine Medical Center Inc is seeking a Lead Customer Service Representative. The role focuses on handling high-level customer interactions with patients and staff, ensuring professional, friendly service and accurate phone-based requests processing.

You will join a team dedicated to timely responses and may be assigned to special projects with defined timelines, contributing to efficient department operations and patient satisfaction.