Lead Customer Service Representative

Prime Healthcare; Lewiston (ME); On-site; USD 28,000 - 33,000; Full time

Job summary

Central Maine Medical Center in Lewiston, ME seeks a Lead Customer Service Representative for the Call Center. This full-time daytime role handles high-level customer interactions and supports patients with inquiries.

You will answer phones, process requests, and may be assigned to special projects with deadlines. The position offers a pay range of $20.00–$23.92 per hour and comprehensive benefits in a healthcare setting.

Qualifications

• High School Diploma or Equivalent.
• Previous Customer Service or Medical Office experience preferred.
• Intermediate computer skills and MS Office proficiency.
• Strong English communication skills, written and spoken.

Responsibilities

• Serve as first line of communication and assist customers and patients.
• Answer phones and process requests promptly and professionally.
• Support special projects as assigned with deadlines.

Skills

Customer service

English communication

Phone handling

Interpersonal skills

Professional demeanor

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Overview

Title: Lead Customer Service RepresentativeDepartment: Call Center

Full Time, Day Shift

Pay: $20.00 - $23.92.

Location: Central Maine Healthcare Corporation

300 Maine Street, Lewiston, Maine 04240

Central Maine Healthcare (CMH), a member of Prime Healthcare Foundation, is an integrated healthcare delivery system serving approximately 400,000 residents across central, western, and midcoast Maine through a network of more than 40 primary and specialty care locations. The system includes Central Maine Medical Center (CMMC) in Lewiston, a 250-bed, not-for-profit regional referral hospital that is home to the region's only Cancer Care Center, an orthopedic ambulatory surgery center, and the Central Maine Heart and Vascular Institute. CMMC also serves as the central Maine base for LifeFlight of Maine, the state's only medical helicopter service.

CMH also includes Bridgton Hospital and Rumford Hospital, two 25-bed critical access hospitals that provide essential care to Maine's rural communities.

As part of its commitment to healthcare education and workforce development, CMH is home to the Maine College of Health Professions, Maine's first nursing and medical imaging school. The private, not-for-profit institution is accredited by the New England Commission of Higher Education and plays an important role in training the next generation of healthcare professionals.

To learn more, visit www.cmhc.org.

Responsibilities

The Lead Customer Service Representative is a high-level customer service position that is one of the first lines of communication within the department. The Customer Service Representative is responsible to ensure that each customer, patient, and coworker is treated in a professional and friendly manner. The Lead Customer Service Representative is responsible for answering phones in order to process requests. The Lead Customer Service Representative may be assigned to special projects or other assignments may be given with expectations to be completed in a specified timeframe.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

1. High School Diploma or Equivalent.

2. Previous Customer Service or Medical Office experience preferred.

3. Intermediate Computer skills.

4. Experience with Microsoft office –intranet and word documents.

5. Ability to effectively communicate in English both orally and in writing.

Pay Transparency

Central Maine Medical Center offers competitive compensation and a reasonable compensation estimate for this role is $20.00 - $23.92. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf