Lead Patient Services Specialist

Prime Healthcare; Lewiston (ME); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Central Maine Medical Center, part of Central Maine Healthcare under Prime Healthcare Foundation, is seeking a Lead Customer Service Representative to join the patient services team in Lewiston. You will be the first line of contact, ensuring professional and friendly treatment of customers, patients, and coworkers while handling calls and requests.

This full-time day-shift role requires a High School Diploma or equivalent, prior customer service or medical office experience, and solid computer

Qualifications

• High School Diploma or Equivalent.
• Previous Customer Service or Medical Office experience preferred.
• Intermediate Computer skills.
• Experience with Microsoft office –intranet and word documents.
• Ability to effectively communicate in English both orally and in writing.

Responsibilities

• Lead Customer Service Representative is a high-level customer service role and a first line of communication within the department.
• Responsible for answering phones to process requests and treat customers, patients, and coworkers professionally and friendly.
• May be assigned to special projects with deadlines.
• Ensures accurate, timely handling of inquiries and requests.

Skills

Computer skills

MS Office

English communication

Education

High School Diploma

Job description

Central Maine Medical Center, part of Central Maine Healthcare under Prime Healthcare Foundation, is seeking a Lead Customer Service Representative to join the patient services team in Lewiston. You will be the first line of contact, ensuring professional and friendly treatment of customers, patients, and coworkers while handling calls and requests.

This full-time day-shift role requires a High School Diploma or equivalent, prior customer service or medical office experience, and solid computer