Lead Healthcare Customer Service Specialist

Prime Healthcare; Lewiston (ME); On-site; USD 28,000 - 33,000; Full time

Job summary

Central Maine Medical Center in Lewiston, ME seeks a Lead Customer Service Representative for the Call Center. This full-time daytime role handles high-level customer interactions and supports patients with inquiries.

You will answer phones, process requests, and may be assigned to special projects with deadlines. The position offers a pay range of $20.00–$23.92 per hour and comprehensive benefits in a healthcare setting.

Qualifications

• High School Diploma or Equivalent.
• Previous Customer Service or Medical Office experience preferred.
• Intermediate computer skills and MS Office proficiency.
• Strong English communication skills, written and spoken.

Responsibilities

• Serve as first line of communication and assist customers and patients.
• Answer phones and process requests promptly and professionally.
• Support special projects as assigned with deadlines.

Skills

Customer service

English communication

Phone handling

Interpersonal skills

Professional demeanor

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Central Maine Medical Center in Lewiston, ME seeks a Lead Customer Service Representative for the Call Center. This full-time daytime role handles high-level customer interactions and supports patients with inquiries.

You will answer phones, process requests, and may be assigned to special projects with deadlines. The position offers a pay range of $20.00–$23.92 per hour and comprehensive benefits in a healthcare setting.