Lead Patient Service Representative - OB/GYN Resident Clinic

Advocate Health; Park Ridge (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

Advocate Health AMG Lutheran General Residency – OB/GYN in Park Ridge, IL seeks a Lead Patient Service Representative to support providers, assist patients, and ensure a compassionate experience.

Requires a high school diploma or equivalent, 1–2 years in a medical setting, and 3–4 years of customer service in a high-volume environment; clinic hours are 7:00 AM–5:00 PM, five 8-hour shifts Mon–Fri.

The role is full-time with benefits eligibility and opportunities across Advocate Health’s network.

Qualifications

• High school diploma or equivalent.
• 1-2 years in a medical setting or equivalent.
• 3-4 years of customer service experience in a high volume, multiple task, high stress environment.
• Experience handling difficult callers, customers and patients. Basic knowledge of managed care and commercial insurance. Basic knowledge of medical terminology and billing and coding practices.

Responsibilities

• Scheduling: General and Financial.
• Pulls and prepares medical charts in advance for appointments in accordance to hospital and departmental policy.
• Functions as lead associate for clerical office operations.

Job description

Department:

02251 AMG Lutheran General Residency - OB/GYN: Residency

Status:

Full time

Benefits Eligible:

Yes

Hou** rs Per Week:

Schedule Details/Additional Information:

Clinic Hours: Monday through Friday, 7:00 AM to 5:00 PM

Schedule: Employees are scheduled for five 8-hour shifts per week, Monday through Friday.

Pay Range:

$21.85 - $32.80

Advocate Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For:

• High school diploma or equivalent.

• 1-2 years in a medical setting or equivalent.

• 3-4 years of customer service experience in a high volume, multiple task, high stress environment.

• Experience handling difficult callers, customers and patients. Basic knowledge of managed care and commercial insurance. Basic knowledge of medical terminology and billing and coding practices.
  

What You’ll Do:

Clinic Hours: Monday through Friday, 7:00 AM to 5:00 PM

Schedule: Employees are scheduled for five 8-hour shifts per week, Monday through Friday.

As a LeadPatient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Scheduling: General and Financial

• Pulls and prepares medical charts in advance for appointments in accordance to hospital and departmental policy

• Functions as lead associate for clerical office operations.

About This Location:

Park Ridge

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

• Demonstrates tact and good judgment. Ability to motivate team effort on a day to day basis. Mature, motivated, decisive and flexible. Professional demeanor. Ability to work in a diverse professional and patient population. Ability to work under stressful conditions and with demanding customers. Occasional evenings and weekends. Bilingual in Spanish preferred.

• If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate’s job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.