Lead Patient Service Rep - Front Office Leader

Nemours in; Lower Merion Township (Montgomery County); On-site; USD 45,000 - 65,000; Full time

Job summary

Nemours Children's Health is seeking a FLOAT Lead Patient Service Representative for Radnor, PA, with responsibilities spanning appointment scheduling, patient intake, data verification, and front-office revenue cycle tasks. The role involves coaching clerical staff, coordinating schedules, and maintaining Nemours standards of behavior.

The Lead PSR will support staffing across PA sites based on needs, reporting to the Office Manager and collaborating with Billing and Revenue Cycle teams to

Qualifications

• High School diploma required.
• 3+ years of job related experience required.
• Insurance experience is a plus.

Responsibilities

• Oversee clerical staff and ensure workflow changes are implemented.
• Coach and provide feedback to PSRs and MAs; support office leadership.
• Assist with hiring and onboarding of front office staff; supervise scheduling and data verification.
• Ensure compliance with office policies and Nemours Standards of Behavior.
• Coordinate with Billing Liaisons and Revenue Cycle to improve front-office performance.

Skills

3+ years of job related experience

Insurance experience

Education

High School diploma

3+ years of job related experience

Job description

Nemours Children's Health is seeking a FLOAT Lead Patient Service Representative for Radnor, PA, with responsibilities spanning appointment scheduling, patient intake, data verification, and front-office revenue cycle tasks. The role involves coaching clerical staff, coordinating schedules, and maintaining Nemours standards of behavior.

The Lead PSR will support staffing across PA sites based on needs, reporting to the Office Manager and collaborating with Billing and Revenue Cycle teams to