Patient Engagement Center Lead: Call Center Ops

TRG The Residentialist Group; California (MO); Hybrid; USD 58,200 - 83,160; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Generous PTO and Holiday pay

401(k) with 5% safe harbor contribution

Employee hardship fund

Work-life balance

Job summary

Homebase Medical is searching for a Supervisor, Patient Engagement, to lead a team of specialists managing patient outreach and scheduling. The role emphasizes overseeing call center operations, ensuring adherence to workflows, and enhancing patient satisfaction.

The ideal candidate will possess a Bachelor's degree, with experience in healthcare call centers and strong leadership abilities. Benefits include a salary range of $58,200 - $83,160, comprehensive insurance, and a robust PTO policy.

Qualifications

• 1–2 years of experience in healthcare call center operations or similar.
• Strong understanding of call center KPIs and workflows.
• Ability to manage high-pressure situations.
• Proficiency in telephony platforms.

Responsibilities

• Manage call center performance and team coaching.
• Oversight of complex scheduling and patient follow-ups.
• Coordinate provider logistics and support.
• Drive patient experience improvements and satisfaction.

Skills

Call center operations management

Leadership and communication skills

Customer service orientation

Telephony platform experience

Education

Bachelor's degree or equivalent experience

Tools

Call center systems

Job description

Homebase Medical is searching for a Supervisor, Patient Engagement, to lead a team of specialists managing patient outreach and scheduling. The role emphasizes overseeing call center operations, ensuring adherence to workflows, and enhancing patient satisfaction.

The ideal candidate will possess a Bachelor's degree, with experience in healthcare call centers and strong leadership abilities. Benefits include a salary range of $58,200 - $83,160, comprehensive insurance, and a robust PTO policy.