Lead Patient Advocate & Service Excellence

Veterans Health Administration; Portland (OR); On-site; USD 96,000 - 125,000; Full time

Job summary

Veterans Health Administration in Portland, OR seeks a Lead Patient Representative for a detail/temporary promotion. The role leads the Patient Advocate team, directs workload, and analyzes data to improve patient experience.

You will coordinate complaint resolution with staff and patients, educate the team, and build strong relationships across service lines. Telework eligibility is indicated; schedule is Mon-Fri, 7:00am-3:30pm.

Qualifications

• Experience leading teams in patient services or advocacy.
• Ability to manage data and generate dashboards.
• Strong interpersonal skills for patient and staff collaboration.

Responsibilities

• Lead the Patient Advocate team with day-to-day direction and workload balance.
• Monitor progress and report outcomes to the supervisor.
• Oversee complaint resolution and data analysis to drive improvements.
• Represent the facility to patients and community, communicating rights and processes.
• Conduct rounds to gather patient feedback and strengthen relationships with staff.

Skills

Leadership

Data management

Patient advocacy

Communication

Problem solving

Job description

Veterans Health Administration in Portland, OR seeks a Lead Patient Representative for a detail/temporary promotion. The role leads the Patient Advocate team, directs workload, and analyzes data to improve patient experience.

You will coordinate complaint resolution with staff and patients, educate the team, and build strong relationships across service lines. Telework eligibility is indicated; schedule is Mon-Fri, 7:00am-3:30pm.