Lead Patient Access & Training Specialist (On-site)

Tfhd; Truckee, Northern (CA, KY); Hybrid; USD 65,000 - 82,000; Full time

Job summary

Tfhd in Truckee, CA is seeking a Lead Patient Access Representative to supervise assigned team members in the absence of management. The role includes appointment scheduling, registration, insurance verification, and patient collections, with a focus on service quality and process improvement.

Standby availability and work at Truckee/IVCH facilities as needed. Responsibilities span coordinating daily operations, guiding staff, maintaining materials, and ensuring accurate data entry in the EHR.

Qualifications

• No educational requirement; 1–2 years of relevant experience.
• CHAA Certified Healthcare Access Associate preferred.
• Minimum 1 year registration experience.
• Associate’s or Bachelor’s degree preferred.

Responsibilities

• Coordinate the day-to-day operations and ensure tasks are completed accurately.
• Assign duties to team members and monitor progress.
• Maintain up-to-date materials in the work area and lead meetings when assigned.
• Lead team huddles and communicate with service area staff.
• Register patients by verifying identity and collecting demographic data into the EHR.
• Explain hospital payment options and assist with financial clearance procedures.

Skills

Customer service

Communication

Leadership

Education

Associate's or Bachelor's degree

Job description

Tfhd in Truckee, CA is seeking a Lead Patient Access Representative to supervise assigned team members in the absence of management. The role includes appointment scheduling, registration, insurance verification, and patient collections, with a focus on service quality and process improvement.

Standby availability and work at Truckee/IVCH facilities as needed. Responsibilities span coordinating daily operations, guiding staff, maintaining materials, and ensuring accurate data entry in the EHR.