Lead Patient Access & Training Coach

Sanford Health; Fargo (ND); On-site; USD 25,000 - 40,000; Full time

Job summary

Sanford Health in Fargo, ND seeks a capable lead to serve as a resource across the department, assisting internal teams and external customers. The role requires mentoring new staff, managing training, and ensuring smooth operations across 8-hour day shifts.

The ideal candidate has EMR experience, strong customer service, and a healthcare background, with a preference for higher education and prior experience in care settings.

Qualifications

• High school diploma or equivalent preferred.
• Associate degree preferred.
• Two years of One Chart or similar electronic medical records (EMR) experience required.
• Five years of customer service experience preferred.
• Previous healthcare experience required.

Responsibilities

• Must be able to function as a resource for employees, internal departments, and outside customers.
• Familiar with all areas of the department and can fill in, answer questions, and assist in resolving issues within the department.
• Must be able to work independently without much supervision and accept accountability for individual tasks.
• Excels in customer service skills and assists with new employee orientation and mentorship.
• May provide oversight of work tasks and adjust staffing to ensure appropriate coverage due to absences or lack of float coverage.

Skills

Customer service

Healthcare knowledge

Education

High school diploma or equivalent

Associate degree

Tools

One Chart EMR

Job description

Sanford Health in Fargo, ND seeks a capable lead to serve as a resource across the department, assisting internal teams and external customers. The role requires mentoring new staff, managing training, and ensuring smooth operations across 8-hour day shifts.

The ideal candidate has EMR experience, strong customer service, and a healthcare background, with a preference for higher education and prior experience in care settings.