Lead Patient Access Representative - Physical Therapy/Nutrition Services/Endocrinology/Rheumatology/Allergy

Sanford; Fargo (ND); On-site; USD 25,000 - 40,000; Full time

Job summary

Sanford Health, a leading regional health system, seeks a lead role to facilitate communication, training and coverage across departments. You will serve as a go-to resource, mentor staff, and help resolve issues to ensure smooth operations in a fast-paced healthcare environment.

The position requires independent work with accountability, strong customer service, and the ability to adapt staffing for absences or float coverage. Prior healthcare experience is valued.

Qualifications

• Two years of One Chart or similar electronic medical records (EMR) experience.
• Five years of customer service experience preferred.
• High school diploma or equivalent preferred.
• Associate degree preferred.
• Previous healthcare experience required.

Responsibilities

• Provide resources and moderate direction across departments.
• Mentor new employees and assist with orientation.
• Assist with department education and training; develop training curriculum.
• Help manage productivity and department reports and staffing coverage.

Skills

Customer service

Healthcare experience

EMR experience

Education

High school diploma

Associate degree

Tools

One Chart EMR

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours

40

Compensation

Salary Range: $18.00 - $29.00

Union Position

No

Department Details

The lead helps to facilitate communication, training and coverage for various departments. They are a go-to person for the team to help provide resources and moderate direction. Must be flexible to work an 8 hour shift between the hours of 7a-545p M-F.

Summary

Must be able to function as a resource for employees, internal departments, and outside customers. Familiar with all areas of the department and can fill in, answer questions, and assist in resolving issues within the department.

Job Description

Must be able to work independently without much supervision and accept accountability for individual tasks. Excels in customer service skills. Assists with new employee orientation and serves as a mentor. May provide oversight of work tasks and adjust staffing to ensure appropriate coverage due to absences or lack of float coverage. Assists with on-going department education and training. May develop training curriculum and materials to ensure that departmental training needs are met. May facilitate change and ensure adoption of new processes. Demonstrates analytical decision-making, information gathering, presentation, project management, group facilitation and training skills. May assist in managing productivity and department reports.

Qualifications

• High school diploma or equivalent preferred.
• Associate degree preferred.
• Two years of One Chart or similar electronic medical records (EMR) experience required.
• Five years of customer service experience preferred.
• Previous healthcare experience required.

Equal Opportunity

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].