Lead Patient Access Representative - Physical Therapy/Nutrition Services/Endocrinology/Rheumatology/Allergy

Lifestyle Medicine; Fargo (ND); On-site; USD 25,000 - 40,000; Full time

Job summary

Sanford Health in Fargo, ND seeks a capable lead to serve as a resource across the department, assisting internal teams and external customers. The role requires mentoring new staff, managing training, and ensuring smooth operations across 8-hour day shifts.

The ideal candidate has EMR experience, strong customer service, and a healthcare background, with a preference for higher education and prior experience in care settings.

Qualifications

• High school diploma or equivalent preferred.
• Associate degree preferred.
• Two years of One Chart or similar electronic medical records (EMR) experience required.
• Five years of customer service experience preferred.
• Previous healthcare experience required.

Responsibilities

• Must be able to function as a resource for employees, internal departments, and outside customers.
• Familiar with all areas of the department and can fill in, answer questions, and assist in resolving issues within the department.
• Must be able to work independently without much supervision and accept accountability for individual tasks.
• Excels in customer service skills and assists with new employee orientation and mentorship.
• May provide oversight of work tasks and adjust staffing to ensure appropriate coverage due to absences or lack of float coverage.

Skills

Customer service

Healthcare knowledge

Education

High school diploma or equivalent

Associate degree

Tools

One Chart EMR

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Salary Range: $18.00 - $29.00

Union Position:

No

Department Details

The lead helps to facilitate communication, training and coverage for various departments. They are a go-to person for the team to help provide resources and moderate direction. Must be flexible to work an 8 hour shift between the hours of 7a-545p M-F.

Summary

Must be able to function as a resource for employees, internal departments, and outside customers. Familiar with all areas of the department and can fill in, answer questions, and assist in resolving issues within the department.

Job Description

Must be able to work independently without much supervision and accept accountability for individual tasks. Excels in customer service skills. Assists with new employee orientation and serves as a mentor. May provide oversight of work tasks and adjust staffing to ensure appropriate coverage due to absences or lack of float coverage. Assists with on-going department education and training. May develop training curriculum and materials to ensure that departmental training needs are met. May facilitate change and ensure adoption of new processes. Demonstrates analytical decision-making, information gathering, presentation, project management, group facilitation and training skills. May assist in managing productivity and department reports.

Qualifications

High school diploma or equivalent preferred. Associate degree preferred.

Two years of One Chart or similar electronic medical records (EMR) experience required. Five years of customer service experience preferred. Previous healthcare experience required.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].