Lead Patient Access Specialist

Phoenix Children's; Glendale (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Phoenix Children's in Glendale, AZ seeks a Lead Patient Access Representative to oversee patient registration and serve as a primary liaison for patients and families. The role leads front-end processes in Hospital Registration, ensuring smooth navigation of the health system and accurate, timely billing.

The position requires proficiency with Vision and AMPFM, strong customer service, and the ability to train staff, resolve issues, and maintain positive relationships with payers and clinical

Qualifications

• High school diploma or equivalent.
• Associates Degree in healthcare, business or related field OR the equivalent combination of education and experience.
• Two years of experience in a professional/clinical setting OR healthcare with at least one year in registration.
• Electronic Medical Record (EMR) experience.
• Two years of experience in customer service.
• Spanish language ability is preferred.

Responsibilities

• Fills in for staff and performs all functions of a Patient Access Representative as required.
• Understands front end registration/modules in Vision and AMPFM; communicates with IT for proper use.
• Trains staff on registration, insurance verification, treatment authorization, and job expectations.
• Provides input on staff performance to supervisors for annual reviews and corrective actions.
• Resolves problems with internal and external clients and involves supervisors as needed.
• Maintains positive relationships with patients, payers, government entities, and clinical staff.

Skills

Spanish language

Customer service

Communication skills

Multitasking

Leadership

Problem solving

Education

High school diploma or equivalent

Associates Degree in healthcare, business or related field

Tools

Vision

AMPFM

EMR software

Job description

Phoenix Children's in Glendale, AZ seeks a Lead Patient Access Representative to oversee patient registration and serve as a primary liaison for patients and families. The role leads front-end processes in Hospital Registration, ensuring smooth navigation of the health system and accurate, timely billing.

The position requires proficiency with Vision and AMPFM, strong customer service, and the ability to train staff, resolve issues, and maintain positive relationships with payers and clinical