Lead, Patient Access & Referrals Operations

Valleywise Health; Tempe, Northern (AZ, KY); Hybrid; USD 47,000 - 69,000; Full time

Job summary

Valleywise Health is seeking a Senior Manager, Patient Access to lead the outbound communications, referral processes, and pre-service functions. You will manage staff, ensure timely authorizations, and support patient access to care in a fast-paced healthcare setting.

The role requires a Bachelor's degree in business/finance or related field and at least five years of healthcare admitting or patient financial services experience. Epic workflows and HIPAA knowledge are essential.

Qualifications

• Bachelor's degree in business, finance, or a related field.
• 5+ years of healthcare admitting or patient financial services experience.
• Call center or healthcare administration experience preferred.
• Knowledge of DNV, HIPAA, and FQHC.
• Epic patient access workflows.

Responsibilities

• Manage outbound communications, referrals, and authorizations.
• Oversee patient access staff and daily operations.
• Collaborate with IT to meet department technology needs.
• Develop and administer departmental policies and procedures.

Skills

Staff supervision

Communication

Analytical skills

Project management

Customer service

English proficiency

Healthcare terminology

HIPAA knowledge

DNV knowledge

Education

Bachelor's degree in business/finance or related field

Tools

Epic software

Job description

Valleywise Health is seeking a Senior Manager, Patient Access to lead the outbound communications, referral processes, and pre-service functions. You will manage staff, ensure timely authorizations, and support patient access to care in a fast-paced healthcare setting.

The role requires a Bachelor's degree in business/finance or related field and at least five years of healthcare admitting or patient financial services experience. Epic workflows and HIPAA knowledge are essential.