Lead Passenger Service Supervisor | Flight Ops & Coaching

Jobtailor; Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor is seeking a capable supervisor to manage passenger service agents in Las Vegas, overseeing check-in, boarding, baggage handling, and arrivals. You will ensure TSA compliance and safety, coaching agents and resolving issues on the floor.

The role requires 2+ years in passenger services, 1+ year supervisory experience, strong communication, and the ability to work nights, weekends, and holidays. Proficiency in Microsoft Office and airline systems is beneficial.

Qualifications

• High School Diploma or GED required.
• 2+ years in passenger services or customer-service field.
• Airport security clearance must be obtainable.

Responsibilities

• Supervise passenger service agents during check-in, boarding, and arrival processes.
• Ensure compliance with TSA regulations and safety protocols.
• Provide on-the-spot coaching and support to agents.
• Resolve customer complaints and operational issues.
• Coordinate with airline representatives and other departments for flight operations.
• Monitor staffing levels and adjust assignments based on flight schedules.
• Complete reports, incident documentation, and shift logs.
• Support training and onboarding of new passenger service agents.
• Lead pre-shift briefings and communicate updates, policy changes, and safety alerts.

Skills

Supervisory Experience

Customer Service

Operational Coordination

Microsoft Office Proficiency

TSA Regulations Compliance

Airline Systems

Education

High School Diploma

GED

Airport Security Clearance

Tools

Airline Systems

Microsoft Office

Job description

Jobtailor is seeking a capable supervisor to manage passenger service agents in Las Vegas, overseeing check-in, boarding, baggage handling, and arrivals. You will ensure TSA compliance and safety, coaching agents and resolving issues on the floor.

The role requires 2+ years in passenger services, 1+ year supervisory experience, strong communication, and the ability to work nights, weekends, and holidays. Proficiency in Microsoft Office and airline systems is beneficial.