Lead Passenger Service Captain

Horizon Air; Boise (ID); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Free stand-by travel privileges

Comprehensive well-being programs

Generous 401k match

Annual bonus plans

Generous holiday and paid time off

Job summary

Horizon Air is seeking a Team Captain to lead the Passenger Service group, directing and motivating Agents, ensuring procedures are followed, and handling scheduling and shift coverage. The role blends frontline duties with leadership responsibilities to meet airline goals.

Starting at USD 22.10 per hour, the position requires English proficiency, a high school diploma, and the ability to work nights, weekends, and holidays with a strong emphasis on safety and customer service excellence.

Qualifications

• A minimum of 6 months of customer service or airline operations experience.
• Ability to lead, direct and motivate teams for optimum performance.
• Strong active listening and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a variety of schedules to include nights, weekends and holidays.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Responsibilities

• Leads the Passenger Service Agents on shift and is responsible for the success of a team’s ability to achieve the mutually established goals of Horizon Air and Alaska Airlines.
• Ensures that the Passenger Service Agents follow proper procedures.
• Performs leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis.
• Other duties may include clerical functions, reports and assisting with unexpected passenger needs or complaints.
• The Team Captain will also perform Passenger Service Agent duties.

Job description

Horizon Air is seeking a Team Captain to lead the Passenger Service group, directing and motivating Agents, ensuring procedures are followed, and handling scheduling and shift coverage. The role blends frontline duties with leadership responsibilities to meet airline goals.

Starting at USD 22.10 per hour, the position requires English proficiency, a high school diploma, and the ability to work nights, weekends, and holidays with a strong emphasis on safety and customer service excellence.