Station Customer Service Agent — Passenger Concierge

Amtrak; Seattle (WA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Health Insurance

401K Rail Pass Privileges

Wellness Programs

Railroad Retirement Benefits

Employee Assistance Program

Commuter Benefits

Job summary

Amtrak in Washington is seeking a passenger service associate to deliver superior customer service from behind the ticket counter and on the station floor or platform. You will greet passengers, assist with luggage, issue tickets, and help with schedules, fares, and boarding information while maintaining safety and cleanliness.

The role requires strong communication, physical ability to lift up to 50 lbs, and ability to operate ticketing equipment.

Qualifications

• Proficient with baggage & express operation.

Responsibilities

• Greet and assist passengers at the ticket counter and on the platform.
• Help passengers with needs, luggage, and boarding trains.
• Prepare ticket reports and safeguard company funds; related reports.
• Maintain ticket printers and Quik-Trak machines; keep information racks stocked.
• Perform clerical tasks and station duties as needed.
• Provide schedules, fares, routes, and city highlights to passengers.
• Ensure timely boarding and verify tickets and travel documents; enforce baggage rules.
• Perform janitorial duties in station areas.
• Handle checked baggage and package express.

Skills

Baggage handling

Lifting up to 50 lbs

Cart operation

High School Diploma

Driver's License

Education

High School Diploma or GED

Job description

Amtrak in Washington is seeking a passenger service associate to deliver superior customer service from behind the ticket counter and on the station floor or platform. You will greet passengers, assist with luggage, issue tickets, and help with schedules, fares, and boarding information while maintaining safety and cleanliness.

The role requires strong communication, physical ability to lift up to 50 lbs, and ability to operate ticketing equipment.