Lead Ops - Healthcare Logistics & Client Services

Rapid Medical; West Hollywood (CA); Hybrid; USD 55.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health, dental, and vision coverage

401(k) with company match

Paid time off and sick leave

Zusammenfassung

Rapid Medical in West Hollywood, CA is seeking a Lead Operations Specialist — Logistics & Client Services to anchor our on-site logistics network. This full-time, in-office role focuses on expert client management, dispatch, and operational excellence.

You will lead and coach the Operations Specialists, develop processes, test tool updates, and ensure HIPAA/DOT compliance while keeping healthcare shipments on time.

Qualifikationen

• 5+ years of logistics experience and 3+ years in a leadership role, healthcare experience preferred.
• Lead, mentor, and develop junior Operations Specialists — providing real-time coaching, performance feedback, and growth opportunities.
• Hold Operations Specialists accountable to team standards, addressing performance gaps directly and coaching them up.
• Establish and maintain team standards for client communication, problem resolution, and operational excellence.
• Conduct regular training sessions on compliance protocols, new procedures, and best practices.
• Monitor team performance metrics and implement improvement strategies.
• Serve as the primary liaison between Operations and the Tech team, translating on-the-ground friction into clear, actionable feedback.
• Thoroughly test new tool updates and features before they're released to the broader team, confirming they actually solve the problem they were built for.
• Flag bugs, gaps, and workflow issues early, and follow up with Tech to verify fixes meet the team's real-world needs before rollout.

Aufgaben

• Lead, mentor, and develop junior Operations Specialists — providing real-time coaching, performance feedback, and growth opportunities.
• Hold Operations Specialists accountable to team standards, addressing performance gaps directly and coaching them up.
• Establish and maintain team standards for client communication, problem resolution, and operational excellence.
• Conduct regular training sessions on compliance protocols, new procedures, and best practices.
• Monitor team performance metrics and implement improvement strategies.
• Serve as the primary liaison between Operations and the Tech team, translating on-the-ground friction into clear, actionable feedback.
• Thoroughly test new tool updates and features before they're released to the broader team, confirming they actually solve the problem they were built for.
• Flag bugs, gaps, and workflow issues early, and follow up with Tech to verify fixes meet the team's real-world needs before rollout.

Kenntnisse

Leadership

Client management

Dispatch

Problem solving

Compliance

Jobbeschreibung

Rapid Medical in West Hollywood, CA is seeking a Lead Operations Specialist — Logistics & Client Services to anchor our on-site logistics network. This full-time, in-office role focuses on expert client management, dispatch, and operational excellence.

You will lead and coach the Operations Specialists, develop processes, test tool updates, and ensure HIPAA/DOT compliance while keeping healthcare shipments on time.