Lead Operations Coordinator, Student Leadership & Service

The Ohio State University; Columbus (OH); On-site; USD 48,000 - 53,000; Full time

Job summary

The Ohio State University seeks a Coordinator for the KBK Center for Student Leadership and Service within the Office of Student Life. This role oversees Resource Room operations, student staff, and space management in the Keith B.

Key Center on the Ohio Union campus. The successful candidate will supervise 20–25 undergraduate staff, manage partnerships with Coca‑Cola, oversee tenant operations for 100+ student organization spaces, and support department planning with a strong focus on service,

Qualifications

• Bachelor’s degree in business, education, or an equivalent combination of education and experience; customer service experience.
• Years of relevant experience required: 3
• Preferred minimum years of relevant experience: 4-8
• Master’s degree in higher education and student affairs or related field; facility and operations management experience; experience overseeing and streamlining processes and procedures; experience working with college students at a large collegiate institution; stakeholder management experience; demonstrated skill in working with diverse communities and cultural groups; program planning experience.

Responsibilities

• Supervises approximately 20-25 undergraduate student employees and student managers within the Keith B. Key Center for Leadership and Service.
• Oversees student employee recruitment, onboarding, training, scheduling, performance management, and professional development.
• Establishes and monitors customer service and operational standards to ensure consistent, efficient, and welcoming service.
• Manages Resource Room inventory, supplies, equipment, and service procedures, including assessment of usage and implementation of appropriate resource limits.
• Monitors all Keith B. Key Center for Leadership and Service expenses and provides budgetary support.
• Serves as program manager and primary campus liaison for the Coca-Cola Donation Program, supporting student organizations, university departments, and campus programs.
• Supervises the Coca-Cola Beverage Donation Program student manager to review product requests, send communication, manage distribution, and data collection processes.
• Maintains regular communication with Coca‑Cola and university stakeholders, serving as the primary point of contact and supporting effective stewardship of the partnership.
• Monitors program utilization, maintains records and reporting, and evaluates processes to support efficient and equitable distribution of available resources.
• Addresses escalated program concerns related to request denials and product delivery.
• Manages the Student Organization Tenant Program, supporting the operational and space needs of more than 100 student organization office and locker tenants.
• Oversees the tenant application and selection process, space assignments, tenant agreements, communication, and ongoing tenant support.
• Develops and maintains policies, procedures, and systems that promote equitable and effective use of tenant spaces and resources.
• Coordinates community‑building and educational initiatives for tenant organizations, including sessions and Open House activities.
• Supports the Student Org Team with annual registration requirements as needed.
• Attends weekly department and team meetings.
• Contributes to department strategic planning efforts.
• Other duties as assigned.

Education

Bachelor's degree in business, education, or equivalent

Master's degree in higher education and student affairs or related field

Job description

The Ohio State University seeks a Coordinator for the KBK Center for Student Leadership and Service within the Office of Student Life. This role oversees Resource Room operations, student staff, and space management in the Keith B.

Key Center on the Ohio Union campus. The successful candidate will supervise 20–25 undergraduate staff, manage partnerships with Coca‑Cola, oversee tenant operations for 100+ student organization spaces, and support department planning with a strong focus on service,