Lead Operations Associate — Fast-Paced Warehouse

Amazon; San Jose (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Amazon is hiring for a Lead Associate in San Jose, CA. This on-site role requires flexibility across sites within 10 miles and around-the-clock availability.

You will lead a fast-paced team, manage operations, safety, and customer delivery promises, and train associates while maintaining an organized, high-quality workspace. The position emphasizes teamwork, training, and continuous improvement, with opportunities to interact with delivery partners and participate in onboarding.

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• High school or equivalent.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach.
• Work 40 hours/week, and overtime as required.
• 2+ years of production, warehouse or leadership experience, or 1+ years of Amazon experience.
• Experience managing inventory in a retail or distribution setting.
• Prior experience in training others.
• Strong verbal communication and customer service skills.
• Previous experience in providing peer-to-peer feedback.
• Demonstrated success in problem solving and delivering results.

Responsibilities

• Support, motivate, and model desired behavior for the rest of the team
• Manage operational processes, safety, quality, performance, and customer delivery promises following the Regional Area Manager guidance
• Maintain a clean, sanitary, safe, and organized workspace
• Provide ongoing training in areas including system and equipment knowledge, quality training, general operations, and assist Regional Area Manager in identifying training needs
• Provide feedback on processes and standards, serving as the escalation point to assist associates and peers in solving issues where appropriate
• Maintain a key to the site, and open and close following the proper procedures
• Handle a wide assortment of products including produce, meat, seafood, and alcoholic beverages
• Receive truck deliveries
• Collaborate with both associates and delivery partners to ensure smooth operations and excellent customer service
• Participate in associate onboarding as required
• Ensure consistent execution of product workflow processes, guiding associates as needed including receiving, stocking, replenishing product, and preparing for delivery
• Perform front-line duties whenever necessary
• Contribute to continuous improvement of customer experience and operations by participating in the development of best practices and continuous product knowledge
• Utilize inventory management systems to scan, process, and count product
• Perform additional duties as assigned

Skills

Microsoft Office

Education

High school diploma or equivalent

Job description

Amazon is hiring for a Lead Associate in San Jose, CA. This on-site role requires flexibility across sites within 10 miles and around-the-clock availability.

You will lead a fast-paced team, manage operations, safety, and customer delivery promises, and train associates while maintaining an organized, high-quality workspace. The position emphasizes teamwork, training, and continuous improvement, with opportunities to interact with delivery partners and participate in onboarding.