Lead Warehouse Associate - Flexible Shifts & Fast Ops

Amazon.com; San Jose (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Amazon.com in San Jose is seeking a Lead Associate to join our fastest delivery operation. You will help supervise a dynamic team, model the behavior we expect, and ensure safety, quality, and on-time customer deliveries across multiple sites within 10 miles of the primary operations site.

The role requires strong attention to detail, the ability to prioritize tasks, willingness to learn, and a commitment to delighting our customers.

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• High school or equivalent.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach.
• Work 40 hours/week, and overtime as required.

Responsibilities

• Support, motivate, and model desired behavior for the rest of the team.
• Manage operational processes, safety, quality, performance, and customer delivery promises following the Regional Area Manager guidance, and act as their main support at your assigned site.
• Maintain a clean, sanitary, safe, and organized workspace.
• Provide ongoing training in areas including system and equipment knowledge, quality training, general operations, and assist Regional Area Manager in identifying training needs.
• Provide feedback on processes and standards, serving as the escalation point to assist associates and peers in solving issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches.
• Maintain a key to the site, and open and close following the proper procedures.
• Handle a wide assortment of products including produce, meat, seafood, and alcoholic beverages.
• Receive truck deliveries
• Collaborate with both associates and delivery partners to ensure smooth operations and excellent customer service
• Participate in associate onboarding as required
• Ensure consistent execution of product workflow processes, guiding associates as needed including receiving, stocking, replenishing product, and preparing for delivery
• Perform front-line duties whenever necessary
• Contribute to continuous improvement of customer experience and operations by participating in the development of best practices and continuous product knowledge
• Utilize inventory management systems to scan, process, and count product
• Perform additional duties as assigned

Skills

Verbal communication

Customer service

Leadership experience

Training others

Problem solving

Education

High school or equivalent

Job description

Amazon.com in San Jose is seeking a Lead Associate to join our fastest delivery operation. You will help supervise a dynamic team, model the behavior we expect, and ensure safety, quality, and on-time customer deliveries across multiple sites within 10 miles of the primary operations site.

The role requires strong attention to detail, the ability to prioritize tasks, willingness to learn, and a commitment to delighting our customers.