Lead, Operational Excellence & Problem Management

Solera Holdings, LLC.; Dallas (TX); On-site; USD 140,000 - 180,000; Full time

Job summary

Solera Holdings, LLC. seeks a Manager, Operational Excellence & Problem Management to lead the global Problem Management function and drive service reliability across the IT organization.

You will lead a team of analysts, establish RCA standards, drive permanent resolutions, and partner with NOC, Engineering, Product, and Infrastructure to improve operational performance and customer experience across regions.

Qualifications

• 5+ years in IT Operations or related disciplines.
• Experience leading teams in technical or operational environments.
• Proven track record of improving service reliability and process maturity.
• Experience in global, multi-product environments.

Responsibilities

• Lead, coach, and develop a team of Problem Management Analysts.
• Set objectives, performance expectations, and development plans.
• Foster accountability, ownership, and continuous improvement.
• Provide coaching, feedback, and performance management.
• Ensure timely delivery of high-quality outcomes and service objectives.
• Oversee end-to-end Problem Management lifecycle.

Skills

IT Operations

Incident Management

Problem Management

Service Management

Operational Excellence

Leadership

Tools

ITIL

Job description

Solera Holdings, LLC. seeks a Manager, Operational Excellence & Problem Management to lead the global Problem Management function and drive service reliability across the IT organization.

You will lead a team of analysts, establish RCA standards, drive permanent resolutions, and partner with NOC, Engineering, Product, and Infrastructure to improve operational performance and customer experience across regions.