Problem Management Lead — Drive Permanent Fixes

Solera Corporation; Town of Texas (WI); On-site; USD 110,000 - 150,000; Full time

Job summary

Solera Corporation is seeking a Manager of Problem Management in Westlake, TX. This hands-on leadership role focuses on building a high-performing team responsible for identifying root causes, driving permanent fixes, and reducing repeat incidents across our global platform.

You will enforce RCA standards, monitor problem lifecycles, and collaborate with engineering and product teams to ensure timely progress, reporting, and continuous improvement.

Qualifications

• 5+ years in IT operations, incident, or problem management roles.
• Experience managing or supervising a team.
• Strong RCA and corrective action tracking.
• Ability to interpret operational data and turn it into actionable insights.
• Comfortable operating in a fast-paced, high-pressure environment.

Responsibilities

• Lead and develop a team of problem management analysts to deliver high-quality outcomes.
• Ensure robust problem identification, logging, prioritization, and timely closure.
• Oversee RCA quality and corrective action tracking across incidents and changes.
• Provide data-driven insights and reporting on problem management performance.
• Collaborate with NOC, engineering, and product teams to standardize processes.

Skills

Problem management

Leadership

Data analysis

Communication

Root cause analysis

Job description

Solera Corporation is seeking a Manager of Problem Management in Westlake, TX. This hands-on leadership role focuses on building a high-performing team responsible for identifying root causes, driving permanent fixes, and reducing repeat incidents across our global platform.

You will enforce RCA standards, monitor problem lifecycles, and collaborate with engineering and product teams to ensure timely progress, reporting, and continuous improvement.