Manager, Problem Management — Root-Cause & Reliability

Solera Corporation; Westlake (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

Solera Corporation is seeking a Manager of Problem Management to lead a team responsible for identifying root causes, driving permanent fixes, and reducing repeat incidents across our global platform. This hands-on leadership role emphasizes team performance, execution discipline, and clear accountability.

You will ensure high-quality problem management outcomes, embed consistent standards, and collaborate with NOC, engineering, and product teams to drive faster resolution and systemic

Qualifications

• 5+ years in IT operations, incident, or problem management roles.
• Experience managing or supervising a team.
• Proven track record of improving delivery performance and operational discipline.
• Strong understanding of incident and problem management processes.
• Experience driving RCA quality and corrective action tracking.

Responsibilities

• Lead, manage, and develop a team of problem management analysts.
• Ensure the team identifies, logs, and prioritizes problems across incidents with RCA focus.
• Hold engineering and product teams accountable for root cause identification and fix delivery.
• Oversee incident trends analysis to identify systemic issues and drive priorities.
• Establish and enforce standard problem management processes and governance.
• Coordinate cross-functional collaboration between problem management, NOC, engineering, and product teams.

Skills

Team leadership

Performance management

Problem management

RCA

Data interpretation

Stakeholder communication

Incident management

Job description

Solera Corporation is seeking a Manager of Problem Management to lead a team responsible for identifying root causes, driving permanent fixes, and reducing repeat incidents across our global platform. This hands-on leadership role emphasizes team performance, execution discipline, and clear accountability.

You will ensure high-quality problem management outcomes, embed consistent standards, and collaborate with NOC, engineering, and product teams to drive faster resolution and systemic