Problem Management Leader: Root Cause & Delivery

Solera Holdings, LLC.; Westlake (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Solera Holdings, LLC. is seeking a Manager of Problem Management to lead a team focused on identifying root causes, delivering permanent fixes, and reducing repeat incidents across our global platform.

You will ensure high-quality problem management outcomes, embed consistent standards, and maintain accountability across NOC, engineering, and product teams. The role emphasizes hands-on leadership, performance management, and cross-functional collaboration.

Qualifications

• 5+ years in IT operations, incident, or problem management roles.
• Previous experience managing or supervising a team.
• Proven track record of improving delivery performance and operational discipline.

Responsibilities

• Lead, manage, and develop a team of problem management analysts.
• Set clear expectations, goals, and performance standards for the team.
• Monitor individual and team performance, addressing gaps quickly and directly.
• Provide regular coaching, feedback, and support to improve capability and delivery.
• Ensure the team operates with ownership and accountability.
• Identify, logs, and prioritizes problems across incidents; enforce RCA standards.
• Oversee problem lifecycle and ensure timely progress and closure.
• Hold engineering and product teams accountable for fix delivery.
• Track corrective actions and escalate risks early.
• Analyze incident trends to identify systemic issues and report performance.
• Establish and enforce problem management standards and governance.

Skills

People leadership

Performance management

Data interpretation

Communication

Cross-functional collaboration

Coaching

Tools

Incident management tools

Problem management tools

Job description

Solera Holdings, LLC. is seeking a Manager of Problem Management to lead a team focused on identifying root causes, delivering permanent fixes, and reducing repeat incidents across our global platform.

You will ensure high-quality problem management outcomes, embed consistent standards, and maintain accountability across NOC, engineering, and product teams. The role emphasizes hands-on leadership, performance management, and cross-functional collaboration.