Lead Office Assistant — Behavioral Health Access

Shasta County, California; Redding (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

Shasta County Health and Human Services Agency in Redding, CA is seeking an Office Assistant III to perform high‑level, specialized office support; explain rules, policies, and operations; handle Mental Health Access Line, schedule appointments, and connect individuals with department programs.

This position requires limited supervision, the advanced journey level, lead-worker potential, and strong organization, confidentiality, and customer service skills; prior office experience preferred; the

Qualifications

• Knowledge of modern office practices, procedures, and documentation.
• Ability to instruct and guide others in applying rules and processes.
• Proficiency with standard office software and data systems.
• Strong communication and organizational skills.

Responsibilities

• Answer the public in person or by phone and provide information on department services.
• Process, maintain, and prepare forms, records, reports, and control logs.
• Produce notices, reports, or statistical information as required.
• Assist with scheduling and coordinating appointments and case workflows.

Skills

Organizational skills

Attention to detail

Confidentiality

Customer service

Job description

Shasta County Health and Human Services Agency in Redding, CA is seeking an Office Assistant III to perform high‑level, specialized office support; explain rules, policies, and operations; handle Mental Health Access Line, schedule appointments, and connect individuals with department programs.

This position requires limited supervision, the advanced journey level, lead-worker potential, and strong organization, confidentiality, and customer service skills; prior office experience preferred; the